Slack Solution Engineer

Salesforce • Burlington, MA

1d • $113,330 - $198,170 • Hybrid

About The Position

Salesforce is seeking a Solution Engineer to join their Slack team. This role involves partnering with Account Executives to manage complex sales cycles, understand customer challenges, and design Slack-based solutions. The Solution Engineer will also be responsible for delivering impactful presentations, addressing technical and security objections, and contributing to the product roadmap by sharing customer feedback. Additionally, they will mentor other team members on positioning Slack as the Agentic OS.

Requirements

• Typically 4–10 years of sales engineering or solution consulting experience in a SaaS or tech-first organization
• Excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations
• A consultative approach to solving customers' business challenges
• A track record of successfully overcoming technical and security objections, with a proven ability to creatively solve complex problems
• Extensive Slack and Salesforce experience, including Workflows and Integrations
• Professional proficiency in English
• Ability to thrive and adapt in a rapidly evolving product and market that will define the future of work
• Knowledge of the productivity and collaboration tools landscape
• Familiarity with the enterprise SaaS ecosystem and modern workplace environments
• B.S. in Computer Science, Software Engineering, MIS, or related field required

Responsibilities

• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
• Drive the discovery process, helping to uncover customers' current pain points and align to their business objectives
• Prepare and deliver high-impact presentations and demonstrations that communicate Slack's unique value
• Partner with customers to design Slack-based solutions that drive value and significant business impact
• Ensure customers understand how Slack's industry-leading security program protects their organization
• Support security, compliance, and architecture conversations and address technical objections
• Guide customers through the evaluation process of Slack, ensuring that our solution meets key business objectives and technical requirements
• Contribute to the success of a rapidly growing and evolving SE organization
• Act as a liaison between Product, Marketing, and Sales, sharing customer feedback to help craft the product roadmap
• Mentor and coach other SEs, account teams, and partners on positioning Slack as the Agentic OS (Slack's AI-powered platform for automating and connecting work across your organization)

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level