Senior Solution Engineer

Accenture Federal Services • Arlington, VA

4d

About The Position

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer, and improve people's lives. Our team of over 13,000 individuals is dedicated to leveraging technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within the global Accenture network. We are recognized as a Glassdoor Top 100 Best Place to Work, offering a supportive community where you can grow, learn, and thrive through hands-on experience, certifications, and industry training. Contribute to positive, lasting change that advances missions and the government forward.

Requirements

• 8 years of experience gathering technical requirements, solutioning, and managing customer cases in technical enterprise settings.
• Demonstrated ability to translate complex business and mission needs into feasible technical solutions.
• Demonstrated ability to facilitate cross-functional collaboration.
• Demonstrated ability to ensure successful end-to-end solution delivery.
• Bachelor’s degree (or an additional 4 years of experience).
• Active TS Clearance

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Provision tools and resources, ensuring alignment with customer needs.
• Lead the customer use case intake process, understanding customer requirements and objectives.
• Coordinate with technical teams to develop feasible solutions that align with the System's capabilities.
• Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability.
• Develop and maintain intake process documentation and templates.
• Facilitate solutioning workshops with customers and technical teams.
• Identify opportunities for new or enhanced services based on recurring customer needs in collaboration with the service catalog manager.
• Track and report on intake metrics, including volume, cycle time, and customer satisfaction.
• Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation.
• Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.

Benefits

• Hands-on experience
• Certifications
• Industry training
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Flexible scheduling
• Professional development
• Learning and development programs
• Employee discount programs
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior