Solution Engineer - Share360 Assist - Cary, NC

Siemens Healthineers

27d • $61,960 - $85,195 • Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Join our team now at Siemens Healthineers as a member of the Share360 Assist Team. This is a hybrid role in Cary, NC. Shift: 11am-8pm (East Coast)

Requirements

• 2-5 years of experience in a customer-related role
• Excellent presentation and communication skills
• Effective problem-solving skills
• Ability to work collaboratively in a team environment
• Resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.
• Knowledgeable of Siemens Healthineers internal service processes and operations.
• Ability to multi-task and prioritize based on impact and criticality of customer issues.
• Proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams.

Nice To Haves

• Experience in a high volume customer service environment
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• Proficient hands-on knowledge of SAP
• Willing to travel up to 10%

Responsibilities

• Act as a single point of contact and provide immediate over the phone support for Share360 Customers and in-house engineering partners including general inquiries, service triage and tool & test rentals.
• Compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.
• Provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.
• Facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations, or research.
• Be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer’s issues until completely resolved.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree