Solution Engineer

TELUS Digital

17h • $100,000 - $190,000 • Remote

About The Position

Our TELUS Digital Salesforce Practice is passionate about empowering enterprises with the transformative power of cloud computing. As a leading Salesforce consulting partner, we work with organizations across industries to deliver innovative, business-relevant solutions that drive growth, efficiency, and customer success. We are looking for dynamic Solution Engineers (Pre-Sales Engineers) across all levels— Senior, and Principal—to join our Sales team. If you thrive on solving complex problems, crafting tailored solutions, and delivering exceptional value to clients, we want to hear from you! Solution Engineers are trusted advisors and subject matter experts who play a critical role in the pre-sales process. They work closely with Sales and Delivery teams to uncover customer needs, design solutions, develop estimates, and craft compelling proposals and strong contracts. The role combines technical expertise, business acumen, and strong communication skills to demonstrate our solutions to meet client objectives.

Requirements

• 2-4 years in pre-sales roles, with demonstrated leadership in managing pre-sales teams (Principal Level).
• 2-4 years of prior delivery experience on the Salesforce platform (Principal Level).
• Broad exposure to Salesforce implementations, complex solutioning, and estimation (Principal Level).
• At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials (Principal Level).
• 1-2 years in pre-sales roles, with experience mentoring team members (Senior Level).
• 2-4 years of prior delivery experience on the Salesforce platform (Senior Level).
• Strong knowledge of Salesforce implementations, with accountability for solution design and estimation (Senior Level).
• At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials (Senior Level).
• Strong technical aptitude and ability to learn new technologies quickly.
• Excellent verbal and written communication skills.
• Team-oriented mindset with a willingness to collaborate across onshore, nearshore, and offshore teams.
• Customer-first attitude with a passion for solving problems and delivering value.

Nice To Haves

• Experience with multi-cloud deals, including data migration, integrations, and complex use cases.
• Experience leading discovery sessions and capturing requirements.
• Experience crafting effective proposals and responding to RFIs/RFPs.
• Experience developing detailed estimates and ROM documents.
• Experience presenting complex technical solutions to diverse stakeholders.
• Experience collaborating with Salesforce Partner and Solution Engineers.
• Experience developing and refining pre-sales processes and standards.
• Experience incorporating best practices from PM, BA, and Solution Architecture CoEs.
• Experience identifying and implementing process improvements.
• Experience with new Salesforce platform features, and Salesforce-adjacent technologies (Sales, Service, Marketing Automation, Data, AI), and best practices.
• Experience with training and certifications to deepen expertise and support innovation goals.

Responsibilities

• Provide technical expertise and support for multi-cloud deals, including data migration, integrations, and complex use cases.
• Partner with Sales to uncover customer needs, lead discovery sessions, capture requirements, and deliver tailored demonstrations or Proofs of Concept (POCs).
• Own the solution design process, leveraging expertise from subject matter experts and competency/cloud product leads. Craft effective proposals and respond to RFIs/RFPs with business-relevant solutions.
• Develop detailed estimates and Rough Order of Magnitude (ROM) documents with clear assumptions. Ensure alignment between solution design and delivery handoff.
• Tailor proposals and refine sales messaging to address key deal-closing criteria. Present solutions in collaboration with Sales Directors.
• Keep customer needs and goals central to all solutioning efforts, acting as a trusted advisor.
• Present complex technical solutions clearly and effectively to both technical and non-technical stakeholders, from System Administrators to C-suite executives.
• Collaborate with Salesforce Partner and Solution Engineers for POC’s and RFP responses for solution approach and partner packs.
• Develop and refine pre-sales processes and standards in alignment with the Pre-Sales CoE.
• Collaborate with Project Management (PM), Business Analysis (BA), and Solution Architecture CoEs to incorporate best practices into pre-sales activities.
• Identify and implement process improvements to enhance efficiency and consistency.
• Lead and mentor pre-sales engineers within the practice, focusing on career development and coaching (Principal Level).
• Drive continuous improvement initiatives across the Salesforce practice portfolio (Principal Level).
• Actively collaborate with Sales and Delivery leadership to optimize pre-sales strategies (Principal Level).
• Support and mentor junior team members to foster growth and expertise (Senior Level).
• Take ownership of key initiatives that improve pre-sales processes and team effectiveness (Senior Level).
• Stay current with new Salesforce platform features, and Salesforce-adjacent technologies (Sales, Service, Marketing Automation, Data, AI), and best practices.
• Engage in training and certifications to deepen expertise and support innovation goals.

Benefits

• Equal opportunity employer
• Commitment to creating a diverse and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed