Senior Solution Engineer

Accenture Federal Services • Arlington, VA

13h

About The Position

The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. Provision tools, resources, and ensure alignment with customer needs. Lead the customer use case intake process, working with customers to understand their requirements and objectives. Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities. Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. Develop and maintain intake process documentation and templates. Facilitate solutioning workshops with customers and technical teams. Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. Track and report on intake metrics, including volume, cycle time, and customer satisfaction. Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation. Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.

Requirements

• 8 years of experience gathering technical requirements, solutioning, and managing customer cases in technical enterprise settings.
• Demonstrated ability to translate complex business and mission needs into feasible technical solutions, facilitate cross-functional collaboration, and ensure successful end-to-end solution delivery.
• Bachelor’s degree (or an additional 4 years of experience).
• Active TS Clearance

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Provision tools and resources, and ensure alignment with customer needs.
• Lead the customer use case intake process, working with customers to understand their requirements and objectives.
• Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the System's capabilities.
• Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability.
• Develop and maintain intake process documentation and templates.
• Facilitate solutioning workshops with customers and technical teams.
• Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs.
• Track and report on intake metrics, including volume, cycle time, and customer satisfaction.
• Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation.
• Stay informed about the System's capabilities and roadmap to effectively guide customers during the intake process.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k
• Professional development
• Learning and development program
• Continued education
• Tuition reimbursement
• Flexible scheduling
• Wellness programs
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior