Solution Delivery Manager

THE KENAN ADVANTAGE GROUP • North Canton, OH

2d • Hybrid

About The Position

This position is responsible for delivering solutions and technology associated with the Applied Solutions Program for all business units and platforms. Leader of a cross functional team that committed to delivering IT solutions/services to the business that will help with their success.

Requirements

• College diploma or university degree required
• Degree in the field of computer science, management information systems, supply chain, business management preferred
• At least 3 years IT project or IT work related experience
• Experience managing technology related projects and/or programs
• Ability to manage multiple projects at one time
• Extensive experience with core software applications
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organizations goals and objectives.
• Experience of working with systems used by multiple departments/whole company
• At least 2 years previous supervisory experience
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong leadership skills
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas to technical and non-technical audiences.
• Logical and efficient.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Advanced knowledge of various systems/products in portfolio
• Understanding of system dependencies and functions
• Manage information/data gathering process
• Manage delivery of new technologies and solutions
• Identify, investigate, and resolve discrepancies
• Assist and influence purchasing decisions within Program
• Investigate new features and functionality of current and future technology
• Guide and support departmental goals for all business units and product platforms
• Develop and mentor direct reports; conduct formal performance evaluations and reviews
• Continuing to improve processes and collaboration within department
• Team building within department
• Help create and maintain training for Operational Use
• Lead team that is side by side with business when gathering/deploying solutions
• Communicate and implement new training
• Lead team in testing efforts needed for solution
• Collect information on technology of newly acquired companies or fleet conversions
• Participate in and lead parts of projects
• Assign resources for projects
• Coordinate travel for resources
• Point of escalation to expedite resolution within department and projects
• Manages requirements of new technologies and solutions
• Works with business to determine needs in technologies
• Evaluates business needs and identifies opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree