Solution Delivery Consultant

Resource Innovations

3d • Remote

About The Position

Resource Innovations is seeking a Solutions Delivery Consultant to join our growing Government Services team. We are seeking a highly skilled and motivated Solutions Delivery Consultant with a strong background in data, reporting and analytics to join our dynamic team. As a Solutions Delivery Consultant you will serve on a cross-functional team, supporting reporting, workflow management, incentive processing, financial oversight, while supporting Program Managers in monitoring program performance and responding to ad hoc client needs.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Requirements

• Bachelor’s degree in business, accounting, finance, or a related field preferred; relevant experience may substitute for a degree.
• 2+ years of experience in program coordination, customer service, data analytics, and/or business operations.
• Strong Microsoft Office skills, especially Excel (pivot tables, formulas, and well-formatted charts and tables).
• Highly organized and self-motivated, with the ability to prioritize tasks and manage multiple responsibilities.
• Process-oriented, with experience drafting process flow diagrams.
• Ability to work independently, take ownership of tasks, and recommend improvements to reporting, tracking, and analysis processes.
• Interest in sustainability and a desire to make a meaningful environmental impact.

Nice To Haves

• Experience in grant management or other utility programs is a plus.
• Experience integrating software into service offerings.
• Excellent writing, interpersonal, presentation, and analytical skills.

Responsibilities

• Oversee day-to-day program participation activities—including intake, application review, and incentive processing—in partnership with a team of program coordinators.
• Develop and maintain accurate, timely internal and external reports; ensure data accuracy and integrity.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the customer experience.
• Create and maintain procedural documentation to support Program Managers and program operations.
• Collaborate with cross-functional teams responsible for the program tracking system, customer service, and marketing.
• Support the program administrator with ad hoc client requests, as needed.
• Perform other duties as assigned.

Benefits

• three weeks of paid vacation annually
• paid holidays
• a 401(k) retirement plan with employer match
• medical, dental and vision coverage
• parental leave
• an employee assistance program
• commuter benefits
• additional supplemental offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level