Solution Center Analyst

Station Casinos, Inc. • Las Vegas, NV

45d

About The Position

Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications. Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. Responsible for repair and administration of our systems. Provide hardware and software support to end-users. Assist in the implementation of new systems. Support new users in logging on and using the equipment. Communicate daily needs and requirements to department Manager or Director. Help support technicians and end users in troubleshooting and problem diagnosis. Interact with Team Members in a positive and friendly manner. Other job related duties as assigned.

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Must be able to type quickly
• Must have knowledge of Microsoft PC Applications
• Prior I.T. and or Casino experience required
• AS400 software support required
• Novell Netware support experience required
• Microsoft Windows support experience required
• InfoGenesis or other POS Software and hardware support required
• Excellent time management skills
• Must be able to work on call as required
• Must be able to work at different casinos as required
• Must have a valid Nevada Driver's License
• May be required to travel between casinos to provide support as required

Responsibilities

• troubleshooting and repairing service calls from internal and external end users of Station Casinos applications
• installing new systems
• facilitating training
• administrating accounts and devices of the systems
• repair and administration of our systems
• Provide hardware and software support to end-users
• Assist in the implementation of new systems
• Support new users in logging on and using the equipment
• Communicate daily needs and requirements to department Manager or Director
• Help support technicians and end users in troubleshooting and problem diagnosis
• Interact with Team Members in a positive and friendly manner
• Other job related duties as assigned

Benefits

• FREE MEDICAL INSURANCE FOR ENTIRE FAMILY
• FULL USE OF OUR TWO MEDICAL CENTERS (FREE lab work / FREE Generic Drugs / Free Provider Visits and more)
• TWO 401k plans with one completely funded by Station Casinos

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees