Solution Center Manager

Russell Cellular • Battlefield, MO

2d

About The Position

We’re looking for a Solution Center Manager to lead an internal support team that removes sales roadblocks and helps field teams close with confidence. This role is critical to improving sales efficiency, system accuracy, and the overall employee and customer experience.

Requirements

• 1+ year of people management experience
• Strong communication, coaching, and problem-solving skills
• Experience in call center, sales operations or support environments
• Ability to thrive in a fast-paced, changing environment

Responsibilities

• Lead, coach, and develop a high-performing support team
• Oversee daily operations and real-time sales support
• Partner with Sales Ops and Training to improve processes
• Identify trends, resolve system issues, and prevent missed sales

Benefits

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts, sales contests and incentives
• Opportunity for growth and advancement through training
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees