45Drives Solution Architect

Protocase Inc./45Drives Ltd. • Wilmington, NC

36d • Onsite

About The Position

The Solution Architect partners closely with Sales Account Managers to deliver technically sound, client-focused solutions by combining deep architectural expertise with a high standard of customer service throughout the sales process. As a Solution Architect, you'll act as a trusted technical advisor, working with clients to understand their business challenges and design solutions that align with their goals. You'll guide discovery conversations, develop solution architectures across data, applications, and infrastructure, and support clients from initial engagement through implementation while helping communicate the value of our technology.

Requirements

• A strong technical background in data storage, systems architecture, virtualized systems, or related technology fields.
• Experience designing or supporting enterprise infrastructure solutions.
• Knowledge of open-source technologies such as ZFS, Ceph, Proxmox, or similar platforms.
• Strong problem-solving skills with the ability to analyze complex technical challenges.
• Excellent communication skills with the ability to simplify and explain complex concepts.
• Experience delivering technical demonstrations, presentations, or working directly with customers is an asset.
• A customer-focused mindset with strong attention to detail.
• A proactive, collaborative approach and commitment to continuous improvement.

Responsibilities

• Meet with clients to understand business needs, technical requirements, and long-term objectives.
• Conduct technical discovery sessions to identify challenges, opportunities, and solution requirements.
• Design customized enterprise solutions across storage, infrastructure, applications, and data environments.
• Deliver technical presentations, workshops, and live product demonstrations.
• Develop technical scopes of work, architecture documentation, and implementation recommendations.
• Partner with Sales Account Managers throughout the sales process to support customer success.
• Translate complex technical concepts into clear business value.
• Collaborate with R&D by sharing customer feedback, industry trends, and product opportunities.
• Share knowledge with clients and internal teams through documentation, training, and discussions.
• Analyze client environments, workloads, and requirements to identify effective technology solutions.
• Design scalable architectures that align with customer goals, technical requirements, and industry best practices.
• Evaluate existing infrastructure, applications, and data ecosystems to recommend appropriate solutions.
• Develop architecture roadmaps, migration strategies, performance expectations, and technical documentation.
• Review solution designs, quotes, and deliverables to ensure alignment with customer requirements.
• Support implementation planning by ensuring solutions meet agreed-upon architecture and performance expectations.
• Work closely with Sales, Engineering, and internal teams to deliver successful customer outcomes.
• Provide technical guidance throughout the customer journey and act as a trusted advisor.
• Communicate market trends and customer feedback to support product improvements and standardized solutions.
• Promote open-source technologies, architectural best practices, and continuous learning.
• Participate in continuous improvement initiatives that enhance client experience and organizational success.
• Conduct all work in accordance with company values, ethical standards, and professional practices.
• Follow established processes, documentation standards, and architectural best practices while remaining adaptable to business needs.
• Perform additional duties as required to support team objectives and organizational success.

Benefits

• Medical, Dental, Life Insurance, and Group Insurance (available after 2 months of full-time employment)
• Two weeks of paid vacation, increasing to three weeks after three years, and four weeks after five years
• Access to exclusive deals at local businesses
• Participation in wellness events and access to a gym membership
• Team lunches, seasonal parties, and social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed