Senior - Solution Architect (Telecom-Global)

TransUnion • Chicago, IL

3d • Hybrid

About The Position

The Trusted Communications Solutions team partners with global telecommunications providers and enterprise customers to deliver innovative messaging, voice, identity, and fraud solutions. Operating at the intersection of product strategy, customer engagement, and solution architecture, the team plays a critical role in driving growth across one of TransUnion’s fastest-growing businesses. Reporting into the Trusted Communications Solutions organization, this team works closely with Product, Engineering, Sales, Business Development, and Customer Success teams to help customers solve complex communications challenges while shaping the future roadmap of TransUnion's telecommunications solutions portfolio.

Requirements

• 10+ years of experience in solution architecture, systems design, consulting, or technical solutioning within the telecommunications industry, with demonstrated expertise supporting carrier-grade environments.
• Deep domain expertise in telecommunications technology, specifically messaging, voice communications, signaling, network infrastructure, and related protocols.
• Experience partnering directly with telecommunications carriers, large enterprises, or technology organizations to define and implement complex solutions.
• Proven ability to translate customer business challenges into technical solutions that are commercially viable, scalable, and implementable.
• Experience working closely with cross-functional teams including Product Management, Engineering, Sales, Business Development, and Customer Success organizations.
• Strong communication and stakeholder management skills, including the ability to engage effectively with architects, engineers, product leaders, and executive-level customer stakeholders.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent combination of education and relevant experience will also be considered.
• Strong understanding of telecommunications protocols, messaging ecosystems, voice communications technologies, signaling frameworks, and carrier network architecture.
• Experience designing API-driven solutions and integrating enterprise systems using REST APIs, JSON, and modern application interfaces.
• Experience working with cloud platforms, preferably AWS (Amazon Web Services), and cloud-native architectures.
• Knowledge of microservices-based architectures, distributed systems, containerized applications, and modern integration patterns.
• Ability to evaluate and architect solutions across public cloud, private cloud, and on-premises environments.

Nice To Haves

• Experience supporting major telecommunications providers such as T-Mobile, AT&T, Verizon, Bandwidth, or similar organizations.
• Experience responding to RFIs, RFPs, and technical solution proposals.
• Knowledge of Kubernetes, Docker, CI/CD practices, infrastructure automation, and cloud deployment technologies.
• Familiarity with telecommunications standards, industry organizations, and frameworks such as GSMA, ATIS, 3GPP, IETF, STIR/SHAKEN, and SIP.
• Experience creating technical white papers, solution design documentation, customer-facing technical presentations, and reusable architecture artifacts.

Responsibilities

• Serve as a trusted technical advisor and strategic partner to telecommunications carriers and enterprise customers, with a primary focus on supporting key customer relationships such as T-Mobile and other global telecommunications organizations.
• Design and architect carrier-grade solutions across messaging, voice, identity, and fraud prevention domains, balancing customer needs, technical feasibility, and commercial value.
• Partner directly with customer technology teams, architects, and senior leadership stakeholders to identify new business opportunities, drive solution adoption, and support revenue growth initiatives.
• Capture Voice of Customer (VOC) insights and translate customer requirements into scalable product enhancements, solution designs, and future roadmap recommendations.
• Collaborate across Product Management, Engineering, Sales, Business Development, and Account Management teams to bring new solutions from concept through deployment.
• Lead technical discussions, solution workshops, architecture reviews, and customer-facing presentations with both technical and executive audiences.
• Serve as a key contributor to RFI/RFP responses, solution proposals, business cases, white papers, and customer-facing technical documentation.
• Act as a bridge between customer technology teams and internal engineering teams to accelerate delivery, remove technical barriers, and enable successful implementations.
• Support training and enablement efforts for customers, sales teams, and internal stakeholders to increase solution awareness and adoption.
• Contribute to a high-growth business focused on expanding strategic telecommunications partnerships and increasing customer value across global markets.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company‑paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short‑ and long‑term disability.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance and fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior