Solution Architect

Gusto • Denver, GA

2d

About The Position

The Solution Architect is a senior technical role in Solutions Engineering focused on API and integration architecture, enterprise deal qualification, and partnership with Engineering and Product. The role owns qualification and demo strategy for the most complex, highest-leverage opportunities and serves as the escalation point for genuine product or integration gaps. It spans all routes to market, with team members generally anchoring in either Gusto Pro or Mid-Market, Franchises, and Channel Partnerships.

The position sets technical standards for the broader team through mentorship and training. It also owns delivery paths for scoped builds, including routing work to appropriate internal or external resources, managing timelines, and maintaining customer commitments. The architect designs and validates integration and API solutions across multiple systems, including general-ledger mapping, time-tracking stacks, multi-state payroll, and third-party integrations.

Requirements

• Bachelor's degree or 7+ years of relevant work experience in a comparable senior technical, solutions-architecture, or implementation role.
• Deep fluency in Salesforce or a comparable CRM and Gusto's integration stack, with the ability to diagnose root causes across systems.
• Proven ability to scope and resolve ambiguous technical/API problems and distinguish a genuine product gap from downstream issues.
• Track record of designing and implementing complex, integration-heavy solutions for enterprise customers.
• Comfort serving as a technical point of contact with Engineering and Product, including writing escalations that function as substantive bug reports.
• Demonstrated ability to mentor others and set the technical bar for a broader team.

Nice To Haves

• Payroll certification.
• Direct experience with API-based or integration-heavy product demos and solution architecture.
• Payroll, tax, or compliance domain knowledge at a systems level.
• Experience with accounting firms, resellers, or partner-channel programs at enterprise scale.
• Proficiency in Excel, Google Sheets, or SQL for tracking and diagnostics across a large, complex book.

Responsibilities

• Own deep technical scoping and enterprise requests, including qualification and demo strategy for the most complex opportunities.
• Take ownership of genuine product or integration escalations, using provided reproduction steps and technical context to manage resolution end-to-end.
• Partner with Engineering and Product to surface tooling gaps, share customer and technical insights, and influence the product roadmap.
• Act as the Solutions Engineering partner in premium/large-opportunity (PLO) management.
• Set the team's technical standard by coaching on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning.
• Own delivery paths for scoped builds by routing work to the right internal or external resource, managing timelines, and upholding customer commitments.
• Architect and validate integration and API solutions spanning multiple systems, including GL mapping, time-tracking stacks, multi-state payroll, and third-party integrations.

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior