Solution Architect (Fluent)

Pivotree

22d

About The Position

We are seeking an experienced Fluent Commerce OMS Technical Architect to lead the architecture, design, implementation, and technical direction of enterprise-scale Order Management System (OMS) solutions using Fluent Commerce. The role works with client stakeholders, solution architects, developers, integration teams, and technical leaders to define architecture and deliver high-performance OMS solutions for complex omnichannel business models.

The architect owns end-to-end solution architecture and technical design, including scalable API-driven, event-based, and distributed architectures; technical blueprints and integration patterns; architecture principles and standards; and reviews of designs, configurations, extensions, APIs, and integrations. The role also leads OMS and Distributed Order Management (DOM) architecture across the order lifecycle, including fulfillment, allocation, orchestration, returns, inventory, and related processes.

The position defines and oversees integrations between Fluent Commerce and enterprise systems, establishes technical governance and quality practices, and ensures non-functional requirements such as performance, security, scalability, availability, and reliability are addressed. It also leads client architecture workshops, presents recommendations to stakeholders, provides technical guidance during implementation and production support, and supports pre-sales solutioning, estimations, proposals, and RFP responses.

Requirements

• 10+ years of overall IT experience with enterprise systems and large-scale digital platforms.
• 4+ years of hands-on experience with Fluent Commerce OMS.
• Strong expertise in Order Management Systems and Distributed Order Management (DOM).
• Strong understanding of order lifecycle management, including order orchestration, fulfillment, returns and exchanges, cancellations and refunds, and inventory orchestration.
• Strong experience designing REST APIs, JSON-based integrations, webhooks, and asynchronous or event-driven architectures.
• Strong understanding of enterprise integration patterns and distributed systems.
• Experience designing scalable, resilient, and high-availability solutions.
• Excellent debugging, troubleshooting, and root cause analysis skills.
• Strong understanding of Agile/Scrum delivery models.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with technical and non-technical stakeholders.

Nice To Haves

• Experience working in omnichannel retail and large-scale eCommerce environments.
• Experience with cloud-native and microservices-based architectures.
• Experience integrating Fluent Commerce with SAP, Oracle, WMS, Salesforce Commerce Cloud, Shopify, Magento, CRM, and payment platforms.
• Prior experience in client-facing consulting or solution architecture roles.
• Experience designing and supporting high-availability production systems.
• Experience participating in pre-sales, RFPs, solution proposals, and technical estimations.
• Strong understanding of enterprise architecture principles and integration best practices.

Responsibilities

• Own the end-to-end technical architecture for Fluent Commerce OMS implementations.
• Design scalable, API-driven, event-based, and distributed OMS architectures.
• Define solution architecture, technical blueprints, integration patterns, architecture principles, technology standards, design patterns, and technical best practices.
• Translate complex business and functional requirements into technical architectures and detailed solution designs.
• Review and validate solution designs, configurations, custom extensions, APIs, and integration approaches.
• Ensure solutions meet requirements for performance, security, scalability, availability, and reliability; identify risks, gaps, dependencies, and mitigations.
• Lead technical architecture across the order lifecycle, including order capture, fulfillment, allocation, orchestration, cancellations, returns, exchanges, refunds, and inventory management.
• Design DOM solutions and define inventory orchestration and fulfillment strategies across locations and channels.
• Architect Fluent Commerce extensions and configurations to meet business and technical requirements.
• Define and oversee integration architecture between Fluent Commerce and enterprise systems.
• Design and govern integrations using REST APIs, JSON, webhooks, asynchronous communication, and event-driven architectures.
• Review API contracts, integration specifications, data mappings, error handling, and retry mechanisms; ensure reliable data flows and resilient, secure integrations.
• Establish technical governance and conduct architecture reviews and design walkthroughs.
• Review technical deliverables and provide architectural guidance to development and integration teams.
• Define non-functional requirements and promote best practices for coding, integration design, testing, deployment, monitoring, and production readiness.
• Identify opportunities to improve performance, scalability, reliability, and maintainability.
• Lead technical and solution architecture workshops with client stakeholders and collaborate with business, functional, technical, and integration teams.
• Present architecture decisions, technical approaches, and recommendations to technical and non-technical stakeholders; serve as the primary technical contact for architecture discussions.
• Provide technical guidance during implementation, production support, incident triage, and root cause analysis.
• Support pre-sales activities, including solutioning, technical estimations, architecture proposals, and RFP responses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed