Solution Architect- Post Implementation

Netsmart • Overland Park, KS

2d • Hybrid

About The Position

As a Solution Architect within Netsmart’s Consulting organization, you play a critical role in delivering value to clients by designing, guiding, and implementing effective solutions within your domain of expertise. You are responsible for applying deep solution knowledge to recommend best practices, define scalable workflows, and support successful implementation and ongoing optimization. Solution Architects serve as subject matter experts, owning the design and execution of key components within client engagements. You partner closely with clients and internal teams to ensure solutions align with business objectives, industry standards, and system capabilities. At Netsmart, Solution Architects may support a variety of domains across clinical, financial, and operational workflows, spanning both implementation and post-implementation engagements. myAvatar™ is an electronic health record (EHR) uniquely crafted for organizations delivering behavioral health and addiction treatment services across community-based, residential, and inpatient programs. Offering a recovery-focused suite of solutions, myAvatar™ harnesses real-time analytics and clinical decision support to empower informed decision-making. The platform's robustness streamlines workflow, ensuring swift access to client information through intuitive dashboards. With its integrated whole-person care model, myAvatar™ provides a comprehensive feature set supporting roles across the organization, from frontline staff and clinicians to billing administrators and executive management. This holistic approach enhances operational, clinical, and financial workflows for both inpatient and outpatient organizations, driving improvements across the board.

Requirements

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years of Electronic Health Record solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and deliver client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Nice To Haves

• At least 2 years of Netsmart EHR solution work experience
• Candidates with clinical or financial domain experience bring valuable perspective that enhances workflow design, client engagement, and overall solution success.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Benefits

• Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals.
• We celebrate diversity and are committed to creating an inclusive environment for all associates.
• All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.
• Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law.
• Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense.
• In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
• If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
• All applicants for employment must be legally authorized to work in the United States.
• Netsmart does not provide work visa sponsorship for this position.
• Netsmart's Job Applicant Privacy Notice may be found here.
• The CandE Winners - Talent Board
• We are proud to be named one of Ingram’s Best Companies to Work For.
• If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800-842-1973, option 4 or [email protected] for assistance.
• US Applicants: Learn more about your EEO rights under the law (en Español).
• Netsmart’s Affirmative Action Plan is available for review by contacting [email protected].
• Netsmart participates in E-Verify and adheres to the Fair Labor Standard Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree