SOLUTION ARCHITECT

Lumen Technologies • Edmore, MI

9h • Remote

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
Lumen Solution Architects work in partnership with our Sales & Customer Success Teams to identify and develop opportunities / solutions to drive customers’ desired business outcomes. You will lead technology innovation through discovery conversations, apply technical and industry expertise, and translate complex requirements into tailored solutions. Acting as a trusted advisor, you will showcase best practices and demonstrate how our offerings enable customers to achieve their goals.

Requirements

• Proven experience in solution engineering, pre-sales, or technical consulting within cloud, data center, or SaaS environments, with a progressive track record of increasing levels of solution complexity and responsibility.
• Strong knowledge of cloud platforms, SaaS environments, data center, and modern infrastructure capacity needs
• Experience designing solutions that support AI/ML use cases, high-performance workloads, multi-cloud solutions, and data-driven architecture.
• Ability to map customers challenges technical solutions and clearly articulates the business impact.
• Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
• Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
• Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution.
• Highly proactive, consultative, creative, and positive with a can-do attitude.
• Strong verbal, and written communication
• Fundamental understanding in Security solutions
• Industry certifications
• B.S. Degree in a related field or equivalent work experience in the private sector or military

Responsibilities

• Acts as customer advocate by identifying business and technology objectives, leading technical discovery, and driving pre-sales activities—including solution design, demos, workshops, and RFP/RFI responses—to architect impactful client solutions.
• Demonstrates advanced discovery and solution selling abilities.
• Crafts highly complex and custom designs to provide an integrated solution that differentiates Lumen’s services and drives customers’ desired outcomes.
• Designs involving high-capacity fiber, wavelength services, data center interconnect, IP transit, DIA, edge compute, network security, cloud connectivity, SASE/SD-WAN, Network-as-a-Service (NaaS), and Ethernet networking.
• Prepares and delivers clear, engaging, technical proposals, architectural diagrams, and presentations with the appropriate level of business acumen for the audience. Engages with customers to deliver on outcome selling initiatives.
• Collaborate with Sales and Customer Success to help build and shape pipeline, engage with broader Eco Teams to align customer designs with Lumen capabilities.
• Serve as trusted advisor - ability to build trust and rapport with technical stakeholders.
• Provides actionable feedback to product management, sales, and customer success teams on business value, product capabilities, and service execution.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees