Solution Architect
About The Position
The North America Solutions Deployment and Integrations team delivers public safety applications to 911, Police, Fire, and EMS agencies. Products include Computer Aided Dispatch, Records Management Systems, Integration with Radio Systems, Call Handling equipment, Reporting applications, and Fire Station Alerting systems. The Solution Architect understands the core product being deployed and integrates and delivers interfaces within the larger customer’s enterprise network. This is a remote position and candidates can live anywhere in the US. The Solution Architect is the field engineer responsible for taking projects from Sales to Service including the deployment of Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems. The Solution Architect will own the project scope and the interfaces to be deployed. The Solution Architect works within a project team, has direct customer interaction, and collaborates closely with the project manager to ensure successful project completion within the constraints of Schedule, Scope, and Cost. The Solution Architect documents the project with standard required deliverables to communicate task status and completion. The Solution Architect works with customer requirements and the interface development team while continually striving for standardization and reuse. The candidate must demonstrate fundamental troubleshooting skills and work with minimal supervision.
Requirements
- High School diploma, Bachelor’s Degree in Engineering, Information Systems, or Technology, plus working experience in one of the following areas: Systems Integration, Software Engineering, System Engineering, Product Development, System Test, or System Support.
- Must have 4+ years of experience working as an Engineer in an Engineering or Technology environment.
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
- Must have general networking knowledge for this position.
- This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Nice To Haves
- Great verbal and written communication are preferred.
- The ability to present and train others on technical processes as the position requires.
- Public Safety experience is preferred.
- 4+ years of experience in the following areas: Systems Integration, Software Engineering, Product Development, System Test, System Support, or Information Technology.
- Windows Server 2019 or newer
- SQL Server 2019 or newer
- SQL scripting (T-SQL)
- Proficiency with XML, XPATH, Extensible Stylesheet Language Transformations (XSLT)
- Must be willing to learn on the job and be a team player
- Must be willing to travel as required for this position.
- Knowledge of packet capture tools, is preferred.
Responsibilities
- Coordinates and implements customer installation activities in a time-sensitive manner.
- Elicits customer requirements and can communicate technical details in verbal and written form to all levels of organization.
- Understands Public Safety customer environments for product security and reliability.
- Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.
- General software and IP network debugging skills are critical.
- Must be a Problem solver.
- Installs, Integrates, Deploys, and Delivers defined solutions.
- Identifies product defects and monitors resolution from engineering to customer acceptance.
- Tracks billable hours for project work completed.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
