Solution Architect

Five Sigma • Rocky Hill, CT

10d

About The Position

Five Sigma is seeking a Solution Architect to own the solution from definition through delivery. This role operates at the intersection of Sales, Product, and Delivery, leading customer discovery, translating complex requirements into solution designs, and ensuring architectural integrity throughout implementation. The Solution Architect will bring structure to complex engagements by defining target solutions, identifying risks, and aligning stakeholders. This role also serves as a strategic feedback loop to Product, identifying recurring gaps and market needs to drive reusable capabilities and product enhancements. This is a high-impact role with the opportunity to shape the solution architecture function at Five Sigma and establish standards for enterprise growth.

Requirements

• P&C claims lifecycle end to end: FNOL through settlement, including reserves, reinsurance, subrogation and salvage.
• Understanding of policy structures: coverage, peril and incident distinctions; limits, deductibles, endorsements and bordereau reporting.
• Knowledge of regulatory context in at least one of the following markets: FCA (UK), APRA (Australia), state DOI (US), GDPR/DPA.
• Exposure to a range of customer archetypes: Lloyd's coverholders, MGAs, TPAs, direct insurers, InsurTechs and brokers.
• Integration architecture experience across REST, SOAP, webhooks, event streams and file-based patterns, with the ability to make independent decisions on synchronous/asynchronous, push/pull, and protocol choices.
• Proficiency in API design fundamentals: OpenAPI/Swagger, authentication patterns, idempotency, and error handling.
• A configuration-first mindset, understanding when to configure, when to request a product enhancement, and when custom work is genuinely warranted.
• Familiarity with modern SaaS architecture, including multi-tenancy, feature flags, and role-based access control.
• Workshop facilitation skills: ability to run discovery sessions with 5-15 mixed-role attendees and produce actionable output.
• Executive communication skills: ability to present solution designs to C-level stakeholders and defend architectural choices.
• Strong written documentation discipline, producing Solution Design Documents suitable for both engineering and business readers.
• 7+ years in solution architecture, technical consulting, or hands-on delivery of SaaS insurance or claims platforms.
• Prior ownership of multi-workstream customer implementations (e.g., payments, policy integration, document management, reporting).
• A track record of feeding customer patterns back into Product and influencing roadmaps through customer work.
• Comfort working with Sales during pre-sales and with Delivery during execution.

Responsibilities

• Partner with Sales to validate solution approaches before commercial commitment, assessing technical fit, implementation complexity, risks, assumptions, and dependencies.
• Provide business and technical depth to solution demos and contribute to Statements of Work and implementation scoping.
• Lead discovery workshops with customer stakeholders to understand their business processes and operating models.
• Map customer workflows to Five Sigma capabilities and design the target solution architecture.
• Define the distinction between standard product, configuration, professional services, product enhancements, and partner responsibilities.
• Own the Solution Design Document, including business context, end-to-end solution flow, organizational models, coverage and product taxonomy, integration architecture, non-functional requirements, and roadmap alignment.
• Own integration architecture decisions, including synchronous vs. asynchronous communication, protocols (REST, SOAP, GraphQL, Kafka), file vs. live data transfer, push vs. pull mechanisms, one-way vs. two-way integration, and authentication methods (OAuth 2.0, API key, bearer token, mTLS).
• Define the non-functional posture, including volume and throughput, SLA commitments, security and compliance (SOC 2, GDPR, DPA, data residency), feature-flag posture, availability, and disaster recovery.
• Align all stakeholders before implementation begins.
• Clarify solution intent and resolve architectural questions during implementation.
• Review implementation against the agreed design and evaluate change requests and new requirements for alignment.
• Capture implementation learnings and recurring customer requests, and feed them back into Product.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed