Solution Architect (ServiceNow)

TQA • Austin, TX

2d

About The Position

As a Solution Architect, you will design and deliver enterprise automation and AI solutions as part of TQA’s Professional Services delivery function, with a strong focus on ServiceNow-based implementations. You will work across multiple client engagements, collaborating with business stakeholders, delivery teams, and consultants to architect scalable, secure, and value-driven solutions. This is a client-facing role requiring strong technical leadership, solution design expertise, and the ability to guide clients from workflow automation to AI-enabled enterprise transformation

Requirements

• Proven experience as a Solution Architect or senior technical consultant within a professional services or enterprise environment.
• Strong experience designing and delivering solutions using ServiceNow, including one or more of the following: Stream Connect, ServiceNow RPA, Automation Center, AI Control Tower, Zero Copy Connectors, AI Orchestrator, AI Fabric, AI Agents, Now Assist AI Agents.
• Solid understanding of enterprise automation, integration patterns, and AI-driven orchestration.
• Excellent client-facing communication skills, both written and verbal.
• Experience working in Agile and DevOps delivery environments.
• Ability to operate effectively in a fast-paced, multi-project consultancy setting.

Responsibilities

• Lead the design and ownership of end-to-end solution architectures leveraging ServiceNow automation and AI capabilities.
• Translate business and technical requirements into scalable, secure, and maintainable solution designs aligned to best practices.
• Provide architectural leadership and design assurance across the full delivery lifecycle, from discovery and design through to deployment.
• Work closely with delivery teams to support build, configuration, testing, and release activities.
• Support process analysis and automation feasibility assessments, identifying opportunities for optimisation and innovation.
• Act as a trusted technical advisor to client stakeholders, supporting solution roadmaps, technical decision-making, and long-term platform strategy.
• Ensure solutions meet non-functional requirements including security, performance, scalability, and supportability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed