ServiceNow Solution Consultant

Nutanix • Durham, NC

4d • Hybrid

About The Position

We are seeking an experienced and dedicated ServiceNow Solutions Administrator with comprehensive knowledge of HR Service Delivery (HRSD) to join our dynamic team. Collaborate with cross-functional teams to develop and deliver ServiceNow HRSD solutions to meet business needs. Build relationships with key stakeholders to ensure alignment and support for new functionality delivered through projects and initiatives. The ServiceNow Solutions Administrator will be a part of the People Technology team at Nutanix. This team is responsible for delivering technology program/project initiatives that align with the overall HR vision and strategy. We also provide run-the-business support across HR for ServiceNow technology needs. Our Mission: Drive Delightful Employee experience by providing Agile & Simplified Technology Solutions through Data-Driven Innovation

Requirements

• Bachelors/master’s degree in Computer Science, Information Systems, Business Administration, or a related field
• At least 5+ years of experience in ServiceNow HRSD support
• 2+ years of experience with ServiceNow Employee Center Pro and Manager Hub
• 5+ years of varied experience in the HR domain
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively at multiple demands
• Excellent detailed and time management skills
• Strong stakeholder relationship building skills
• Strong project management skills

Nice To Haves

• Knowledge and experience in ServiceNow Performance/Platform Analytics and Reporting, and ServiceNow development and integrations
• Experience in business process consulting and process improvement projects

Responsibilities

• Provide expert guidance and support to clients in optimizing their business processes using the ServiceNow HRSD platform
• Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Employee Center, Manager Hub, Performance/Platform Analytics and Reporting, integrations, etc.
• Work closely with the IT ServiceNow Architect, to identify ways to reduce implementation efforts and increase productivity
• Build trusting relationships with project stakeholders and guide them to adoption of the best solutions
• Lead effective communication between technical teams and stakeholders
• Design, develop, troubleshoot, debug, and deploy technical solutions
• Manage enhancement requests, projects, configuration, workflow management, release management, system maintenance, testing, etc.
• Remain current with industry trends and product innovations to advise, advocate, and implement solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees