ServiceNow Architect

LIGHTFEATHER IO LLC

6h • Remote

About The Position

LightFeather is seeking a ServiceNow Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. This position serves as the primary technical authority on the platform, engaging frequently with clients, mentoring developers, and ensuring alignment with both program objectives and ServiceNow best practices. This role is ideal for someone who thrives in a collaborative, fast-paced environment—bridging strategic business needs with scalable technical implementations while maintaining the highest standards of quality, governance, and security.

Requirements

• 8+ years of hands-on experience with the ServiceNow platform.
• 4+ years in a lead developer or architect-level role.
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification — ITSM preferred.
• Strong understanding of ServiceNow architecture, integration points, and module configuration.
• Technically detail-oriented with excellent communication and leadership skills.
• Proven ability to collaborate effectively across technical and functional teams.
• U.S. Citizenship Required
• Active Secret or Top Secret Security Clearance

Nice To Haves

• Experience mentoring developers and reviewing technical deliverables.
• Proven ability to represent technical solutions in client-facing discussions.
• Background supporting federal or defense programs in a cleared environment.

Responsibilities

• Participate in client calls to lead and advise on technical design discussions.
• Conduct detailed requirement analysis to ensure business needs are well-defined and actionable.
• Review business requirements to ensure technical clarity and feasibility for development.
• Mentor and guide developers and functional team members on ServiceNow best practices.
• Oversee release management activities, including update sets and runbook maintenance.
• Ensure technical designs support scalable, maintainable, and secure ServiceNow implementations.
• Ensure solution quality through peer reviews and compliance/governance checks.
• Proactively identify risks, dependencies, and potential design gaps.

Benefits

• At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees