Solution Architect/Senior Solution Architect - Data 360
About The Position
Salesforce Professional Services is hiring a Solution Architect or Senior Solution Architect to support its PACE (Product, Automotive, Consumer, Energy) organization. The role serves as a trusted strategic advisor and platform expert focused on Data 360 for large, complex enterprise customers. Solution Architects lead a workstream in sophisticated customer engagements; Senior Solution Architects lead one or more workstreams. Both partner with customer and internal collaborators to shape the vision, deliver key outcomes, and secure customer acceptance of solutions. The work combines hands-on advising, communication, Salesforce and technical knowledge, industry and consulting experience, and an understanding of client businesses to deliver return on investment. The architect facilitates presentations and working sessions, co-creates solutions with customers, navigates challenging discussions, resolves roadblocks and root causes, and connects with business and technical stakeholders at all levels, including the C-suite. Day-to-day collaboration includes working with product owners, business process owners, and technical teams to understand requirements, analyze information, and develop comprehensive solutions. The role also requires knowledge of common business challenges and objectives in the relevant industries. Travel may be up to 50%.
Requirements
- Extensive experience configuring and customizing Data 360.
- Ability to drive agentic delivery and experience with AI toolchains such as Claude, Cursor, or Elements Cloud.
- Expert-level experience defining system architecture landscapes, identifying gaps between current and desired states, and delivering comprehensive solutions tied to business outcomes.
- Experience leading discovery sessions, defining business requirements, writing user stories, and producing detailed system and functional designs.
- Experience documenting business processes and wire-framing system designs using tools and methods such as process-flow diagrams, UML, and sequence diagrams.
- Strong presentation skills and ability to articulate a point of view and its rationale to varied stakeholders.
- Detail-oriented, with the ability to learn and apply new concepts, business models, and technologies rapidly.
- Strong written and verbal communication skills, including the ability to develop audience-appropriate materials.
- Team-player experience demonstrated through customer qualification on a large-scale or enterprise implementation with multiple workstreams.
- Strong listening and communication skills when working with people in diverse roles.
- Resourceful and innovative problem-solving ability.
- Ability to travel up to 50%.
Nice To Haves
- Bachelor’s degree, or foreign equivalent, in technology, engineering, or a related quantitative discipline; equivalent demonstrable work experience may be considered instead.
- Proven results delivering high-value business outcomes using an agile approach.
- Proven results leading customer or partner success stories.
- Relevant Salesforce certifications and accreditations.
- Consulting experience is strongly recommended.
Responsibilities
- Serve as a strategic, trusted advisor to PACE industry clients, applying expertise in Data 360.
- Guide customers and colleagues in evaluating and deploying emerging technologies to increase business value.
- Guide agents to support delivery outcomes.
- Collaborate across client organizational levels and explain complex concepts through strong communication and prescriptive thinking.
- Identify and proactively manage risks, following issues through to resolution.
- Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners.
- Review and correct project or program direction, approach, and artifacts to keep programs on track and solutions maintainable and extendable.
- Drive program vision and advise on project and program strategies that enable Salesforce platform technologies.
- Lead one or more workstreams in sophisticated enterprise engagements, depending on level, and complete key deliverables with collaborators.
- Lead discovery sessions, define business requirements, write user stories, and provide detailed system and functional designs.
- Document business processes and wire-frame system designs, and recommend improved future-state processes and system designs.
- Present and facilitate effectively, co-create the solution vision with customers, and obtain acceptance of delivered solutions.
- Analyze issues and obstacles, identify root causes, and determine corrective actions.
- Work with customer product owners, business process owners, and technical resources to understand requirements and craft comprehensive solutions.
- Travel up to 50%.
Benefits
- Time-off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Potential eligibility for incentive compensation and equity, depending on role
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
