Solution Architect & platform lead

Telefonica Tech

3d

About The Position

The Atlassian Solution Architect is responsible for the strategic development, administration, security, maintenance and continuous improvement of the organisation's Atlassian platform, primarily Jira and Confluence. The role owns platform architecture, business process development, integrations, automation, dashboards and reporting, ensuring secure and compliant operation while driving digital transformation and operational efficiency.

The role can be based anywhere in the UK. Applicants must hold, or be eligible to obtain, UK Security Check (SC) Clearance, which is mandatory for appointment. The role also requires compliance with company policies and regular awareness training to protect Telefónica Tech and customer information. Telefónica Tech is committed to inclusion, equity, accessible hiring practices and an inclusive culture.

Requirements

• Demonstrable experience designing, administering and developing enterprise-scale Jira and Confluence environments, including workflow configuration, permissions, schemes and platform governance.
• Proven experience analysing business requirements and translating them into scalable technology solutions that improve business processes, operational efficiency and user experience.
• Strong experience developing and maintaining workflow automation, reporting, dashboards and data visualisation capabilities within the Atlassian ecosystem.
• Experience integrating Jira and Confluence with internal and external applications, databases and business systems through APIs and other integration technologies.
• Sound understanding of information security, access management, data governance and platform compliance, with experience supporting secure or regulated customer environments.
• Experience managing platform lifecycle activities, including upgrades, patching, release management, performance optimisation and ongoing platform maintenance.
• Excellent stakeholder management, communication and problem-solving skills, with the ability to work effectively with technical teams, business leaders and end users at all levels.
• Must hold, or be eligible to obtain, UK Security Check (SC) Clearance.

Nice To Haves

• Atlassian Certified Professional (ACP) certifications or equivalent recognised Atlassian qualifications.
• Experience with Jira Service Management, ScriptRunner, Atlassian Forge, Atlassian Connect or other advanced Atlassian development and customisation tools.
• Knowledge of ITIL, Agile, DevOps or Lean methodologies and experience using Atlassian products to support these frameworks.
• Experience working within government, defence, healthcare or other regulated sectors requiring strong security, governance and compliance controls.
• Experience supporting cloud-based Atlassian platforms with UK data residency requirements and familiarity with security standards such as ISO 27001, Cyber Essentials Plus or NIST.

Responsibilities

• Develop, administer, secure, maintain and continuously improve the organisation's Atlassian platform, primarily Jira and Confluence.
• Own platform architecture, business process development, integrations, automation, dashboards and reporting.
• Ensure the platform operates securely and compliantly.
• Drive digital transformation and operational efficiency.
• Manage platform lifecycle activities, including upgrades, patching, release management, performance optimisation and ongoing maintenance.
• Complete regular awareness training and adhere to company policies protecting Telefónica Tech and customer information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed