Solution Architect - Network Observability & Infrastructure Intelligence

BlueCat • Toronto, ON

3d • Remote

About The Position

BlueCat is a growing company in the Intelligent Network Operations space, offering a unique model that connects core services with a deep understanding of network health and performance. Our Intelligent NetOps solution helps organizations improve agility and mitigate risks associated with frequent changes. We are proud of our award-winning culture, recognized as a Great Place to Work and a top Canadian workplace in various categories. We are seeking a high-impact Sales Engineer who is passionate about the intersection of technology, business strategy, and customer engagement. This role goes beyond traditional demonstrations, focusing on acting as a trusted technical advisor to enterprise customers and channel partners. You will help organizations modernize network operations, enhance visibility, automate infrastructure, and achieve business outcomes. Collaboration with Sales, Product, Engineering, Customer Success, and Go-to-Market teams is key to shaping customer strategy, influencing product direction, and driving long-term customer value throughout the entire customer lifecycle. If you excel at translating technical expertise into measurable customer results and are interested in cutting-edge observability, telemetry, AI-assisted operations, and infrastructure intelligence technologies, we encourage you to apply.

Requirements

• A blend of deep network engineering expertise and the consultative instincts to translate technical capabilities into strategic business value for enterprise customers.
• Enterprise networking foundation covering routing and switching, network security (firewalls, IPS/IDS, NDR), wireless, QoS, and infrastructure modernization across on-premises, cloud, SaaS, and hybrid/multi-cloud environments.
• Observability and telemetry expertise including NetFlow, Flexible NetFlow (FNF), IPFIX, streaming telemetry, PCAP/deep traffic analysis, and network performance monitoring and analytics platforms.
• Automation and integration experience with API-driven infrastructure, Infrastructure-as-Code tools, orchestration platforms, and cloud networking operational visibility strategies; familiarity with DHCP/DNS enterprise architectures is a plus.
• AI and intelligence familiarity with AI-assisted operations, infrastructure intelligence, and automation-driven workflows highly valued; CCNP, CCIE, or equivalent certification is a strong differentiator.
• Consultative selling and advisory skills with exceptional ability to lead discovery, connect technical capabilities to business outcomes, and influence both technical teams and executive stakeholders across complex enterprise sales cycles.
• Cross-functional collaboration with a track record of working effectively across Product, Engineering, Sales, Marketing, Customer Success, and Services organizations in a customer-facing technical capacity.
• Relevant background and education including a degree in Computer Science, Electrical Engineering, IT, or equivalent practical experience — alongside hands-on roles in sales engineering, solutions engineering, network engineering, technical consulting, or customer success engineering.

Nice To Haves

• Familiarity with DHCP/DNS enterprise architectures is a plus.
• CCNP, CCIE, or equivalent certification is a strong differentiator.

Responsibilities

• Lead consultative discovery to uncover customer challenges, modernization priorities, and cloud transformation initiatives, then align BlueCat's capabilities to measurable operational and business outcomes through executive workshops and technical deep dives.
• Drive proof-of-value engagements that demonstrate real outcomes — faster troubleshooting, reduced downtime, and automation gains — while guiding customers through evaluation, onboarding, adoption, and expansion.
• Architect and position solutions spanning network observability, telemetry analytics, infrastructure automation, and API-driven workflows, tailored to each customer's hybrid or multi-cloud environment and strategic priorities.
• Build trusted advisor relationships with technical teams, operations leaders, architects, and executive stakeholders, supporting both pre-sales cycles and long-term customer success outcomes.
• Enable channel and strategic partners by strengthening their technical positioning and customer engagement capabilities, and support go-to-market initiatives including events, webinars, and industry conferences.
• Influence product and market direction by contributing customer insights, competitive intelligence, and feature feedback to Product Management, Engineering, and GTM teams — including participation in beta programs and advisory engagements.
• Operate effectively in a remote-first model maintaining accurate Salesforce engagement updates, collaborating across globally distributed teams, and leveraging modern virtual engagement tools while delivering strong executive presence.

Benefits

• Comprehensive benefits encompass your health, financial well-being, and overall wellness.
• Exceptional work environment.
• Enriching employee programs.
• Remarkable company culture.
• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior