Solution Architect, Managed Services

Rogers Communications • Brampton, ON

3d • Onsite

About The Position

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Solution Architect – Managed Voice & Collaboration Services

Advanced Services Team (AST) Rogers Communications
Role Purpose

The Solution Architect – Managed Voice & Collaboration Services is responsible for supporting the sale and design of managed voice, unified communications, and contact center solutions for Rogers’ mid-market and enterprise customers.
This role partners closely with Account Executives and the AST Managed Services Sales team to translate customer business requirements into scalable, outcome-driven managed voice solutions. The Solution Architect acts as a trusted technical advisor, leading discovery, solution design, and technical validation while ensuring solutions are aligned with Rogers’ approved portfolio and delivery capabilities.
The Solution Architect contributes to revenue growth by enabling complex Managed Services opportunities, reducing deal risk, and delivering positive customer experiences.

Requirements

• 5+ years of experience in a pre-sales, solution architecture, or technical consulting role
• Strong background in voice, unified communications, and collaboration technologies
• Experience designing customer-facing voice solutions in mid-market or enterprise environments
• Proven ability to bridge technical concepts and business outcomes
• SIP Trunking and enterprise voice architectures
• Cisco Webex (Calling, Meetings, Contact Center)
• Microsoft Teams (Operator Connect and/or Direct Routing)
• Experience with legacy and hybrid voice platforms (e.g., Avaya)
• Contact Center concepts and architectures
• Understanding of network fundamentals as they relate to voice (QoS, latency, redundancy)
• Ability to produce solution diagrams and technical documentation
• Strong communication and presentation skills
• Comfortable leading customer discussions and workshops
• Ability to navigate ambiguity and evolving requirements
• Collaborative mindset and strong stakeholder management skills
• Bachelor’s degree in Engineering, Information Technology, Computer Science, or equivalent experience

Nice To Haves

• Experience responding to RFPs (preferred but not required)
• Experience working for an ISP or service provider (preferred)

Responsibilities

• Provide pre-sales technical advisory support for Managed Voice and Collaboration opportunities
• Lead technical discovery sessions to understand customer business needs, call flows, and operational requirements
• Translate business challenges into managed voice and collaboration solutions
• Interface with customer stakeholders ranging from IT staff to senior leadership
• Present solution architectures, value propositions, and recommendations to customers
• Design and architect Managed Voice, UC, and Contact Center solutions, including: SIP Trunking, Cisco Webex (Calling, Meetings, Contact Center), Microsoft Teams (Operator Connect / Direct Routing), Legacy and hybrid voice platforms (e.g., Avaya)
• Develop high-level and detailed solution designs, including diagrams and technical documentation
• Ensure solutions are scalable, supportable, and aligned with Rogers delivery standards
• Handle technical objections and risks during the sales cycle
• Collaborate with Sales, Product, Delivery, and Support teams to advance opportunities
• Support proposal development in partnership with Account Executives
• Assist with costing, scoping, and effort estimation
• Advance approved solutions internally for fulfillment and delivery
• Provide feedback to Product teams on customer requirements and market gaps
• Maintain deep knowledge of Rogers’ Managed Voice and Collaboration portfolio
• Stay current on industry trends, UCaaS evolution, and collaboration technologies
• Participate in internal training, enablement sessions, and continuous improvement initiatives

Benefits

• Customer-facing role with occasional travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level