Solution Architect II
About The Position
As a Customer Success Architect within the Retail Customer Success Team, you will combine technical expertise, problem-solving skills, and relationship management to design and deliver scalable, customer-centric EDI solutions. You will act as both a technical advisor and advocate for continuous improvement, ensuring a stable and adaptable solution foundation that drives business transformation and elevates the customer experience. SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Requirements
- Bachelor’s degree and a minimum of 4 years of related experience, or an equivalent combination of education and experience.
- Technical expertise in EDI protocols (e.g., ANSI X12, EDIFACT, XML), integration tools, and SaaS architecture.
- Proven project leadership, analytical, and quality improvement skills.
- Demonstrated ability to work independently while managing multiple priorities in a dynamic environment.
- Experience in customer-facing roles with a focus on solution design and delivery.
- Strong verbal and written communication skills, with the ability to influence and professionally represent SPS Commerce internally and externally.
Nice To Haves
- Strong understanding of cloud-based SaaS architecture and APIs.
- Proven track record of designing and delivering scalable and reliable solutions in customer-facing environments.
- Experience working with ERP, Warehouse Management and/or Transportation systems such as NetSuite, SAP, Oracle, JDE, etc.
- Experience working with XML, CSV and other application file formats
- Systems consulting or systems implementation/migration experience
- Familiarity with text editing and data transformation tools
- Experience performing data analysis and/or data migration between systems
- Experience with Agile methodologies and project management tools is a plus.
- Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Collaborate with suppliers, retailers, and internal SPS teams to understand business requirements and design scalable, reliable EDI solutions.
- Lead solution design workshops, translating customer needs into technical architectures and best practices.
- Build and maintain collaborative operational relationships with key stakeholders, ensuring seamless solution delivery and alignment with business objectives.
- Act as a technical escalation point, troubleshooting complex integration issues and proactively reducing support demand through data monitoring and customer engagements.
- Advocate for continuous improvement, utilizing data insights and trends to prescribe solution enhancements and improve customer outcomes.
- Lead or participate in multiple customer projects, managing priorities and adapting to shifting needs in a fast-paced environment.
- Oversee the integration of EDI systems with customer ERP, TMS, or WMS platforms (e.g., SAP, Oracle, Microsoft Dynamics), ensuring seamless data exchange.
- Act as a liaison across departments, driving cross-functional collaboration and alignment on customer projects.
- Create comprehensive technical documentation and training materials to support both customers and internal teams.
Benefits
- Comprehensive benefits package designed to support employees’ health, well-being, and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
