Solution Architect, Customer Platforms

Kinaxis Inc. • Remote,

2d • Hybrid

About The Position

As a Solution Architect, Customer Platforms, you will translate business objectives into enterprise-grade solutions across our customer-facing platforms. Success in this role is measured by the business outcomes delivered, including improved customer experience, revenue enablement, operational efficiency, and customer trust. You will serve as a key bridge between business strategy and technical execution, providing architecture leadership for complex initiatives and ensuring solutions align with enterprise architecture principles, governance requirements, and long-term business goals. Working closely with teams across Sales, Customer Success, Support, Marketing, Professional Services, Revenue Operations, and Technology, you will help shape the future of the customer platform ecosystem.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology, or a related field, or an equivalent combination of education and experience; advanced degree or relevant certification may be preferred.
• 7–10 years of progressive experience in solution architecture, customer platform architecture, or other advanced technical roles, including demonstrated success leading complex, cross-functional initiatives.
• Advanced, wide-ranging solution architecture expertise, including architecture modeling, customer journey and process design, data and integration architecture, API design, and non-functional requirements engineering.
• Deep experience designing complex customer-facing solutions across one or more major platforms such as CRM, customer service and support, digital experience, partner engagement, or revenue operations, with the ability to apply that expertise across adjacent domains.
• Strong knowledge of modern integration and interoperability patterns, including API-first, event-driven, asynchronous, and workflow orchestration approaches.
• Demonstrated ability to solve complex, non-routine, and underdefined problems by establishing or refining methods, standards, and architectural approaches.
• Expert understanding of governance, security, privacy, compliance, and control considerations in customer-facing solution design, including when to involve specialized architecture partners.
• Strong communication and influence skills, with the ability to guide decisions, align stakeholders, and provide expert architectural leadership without direct authority.

Responsibilities

• Translate customer-facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, revenue operations, and digital experience platforms.
• Lead architecture for highly complex, non-routine, and often undefined initiatives, determining solution approaches, patterns, and decision frameworks where limited precedent exists, with ownership for architectural direction within assigned work.
• Own solution outcomes through delivery by guiding key decisions, evaluating options and trade-offs, and ensuring implementation remains aligned with the intended business value.
• Design end-to-end solutions that address business, functional, and non-functional requirements, including security, scalability, governance, customer experience, and revenue considerations.
• Evaluate and shape the use of emerging technologies needed to improve customer outcomes, business effectiveness, and platform capabilities, balancing value, feasibility, complexity, and risk.
• Develop implementation-ready architecture artifacts for large and complex initiatives, including integration patterns, data flows, APIs, workflows, architecture diagrams, decision records, and risk mitigation approaches, to support effective delivery and maintain solution integrity through implementation.
• Assess, architect, and integrate intelligent (AI/ML) capabilities responsibly within customer workflows, with a focus on governed, human-in-the-loop usage, appropriate oversight, auditability, and strong data governance to ensure responsible adoption in risk-sensitive activities.
• Partner with senior business and technical stakeholders to bridge business strategy and technical execution within the customer platforms domain, shape architectural direction, evaluate build, buy, and consolidation options, and support roadmap and investment decisions.
• Communicate architectural trade-offs and recommendations in business and technical terms, including customer impact, risk, cost, time-to-value, and longer-term operational implications.
• Provide technical leadership through influence by mentoring architects and technologists, guiding architecture reviews, and promoting reusable customer platform patterns and practices across multiple functions while contributing to the advancement of architecture maturity within the domain.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

What This Job Offers

• Job Type: Full-time
• Career Level: Senior