RQ09463 - Solution Architect - CRM - Junior

Maarut • Toronto, ON

1d

About The Position

The Office of the Public Guardian and Trustee (OPGT) requires a solution architect - CRM to provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE). As a technical leader in the data migration and reporting team, you will provide expert guidance into all aspects of the data migration from legacy solutions into Dynamics 365 CE, and the delivery of data fixes post the data migration. Other responsibilities include: Lead the development, implementation, and management of D365 CE, monitoring of the whole system. Define the interactions between application packages, databases and middleware systems. Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes. Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape. Establish security measures to protect sensitive data and ensure proper access control within the CRM system. Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness. Ongoing Support: lead post-migration support, analysis and resolution of data-related issues or questions; help with optimizing data management processes in the new environment. Other duties as assigned. The Vendor’s Personnel will also be required to: Complete work and achieve milestones within the assigned deadlines. Notify the Cluster/Ministry project Manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as he/she becomes aware of them Submit Deliverables for the Cluster/Ministry approval as they are completed. Comply with the Ontario Government and the Cluster/Ministry security procedures and practices Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines Provide knowledge and skill transfer to a designated Cluster/Ministry staff; and Comply with the Ontario Government I&IT Directive, Operational Policy on the I&IT Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

Requirements

• At least 1 year of recent experience as CRM architect in Microsoft Dynamics 365 CE implementation, data migration and solution integration.
• Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities, implementation, configuration, customization, and operation.
• Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
• Knowledge of performance considerations in different environments.
• Extensive experience in CRM applications analysis and design in large enterprise environments.
• Experience with the design and implementation of data management strategies within Dynamics CRM, data governance policies, data quality, data migration plans, and designing data synchronization processes with other systems.
• Demonstrated experience in integrating various data sources and systems, both on-premises and in the cloud, using Azure ETL services or other ETL tools.
• Demonstrated experience working with Azure Data Factory, Azure Synapse workspaces, PolyBase, including knowledge of pipeline creation, data flows, integration runtimes, triggers, and monitoring.
• Demonstrated experience with data manipulation languages (T-SQL, PL/SQL), data definition languages, query performance analysis & tuning.
• Demonstrated experience with SQL Server, Oracle, Azure SQL Databases.
• Demonstrated experience with data modeling tools (preferably, ERWIN).
• Experience with SSIS, SSRS.
• Demonstrated experience with data migration testing, ideally from legacy data sources to Dataverse / Dynamics 365 CE.
• Demonstrated experience with designing, implementing and supporting solutions to automate data migration testing to Dynamics 365.
• Experience in Azure resource configuration and administration such as Azure Data Lake, Blob Storage, Key Vault, Application Insight resources, resource groups and subscriptions.
• Demonstrated experience with continuous integration/continuous deployment (CI/CD) tools and processes around Azure DevOps.

Nice To Haves

• Knowledge of Microsoft Dynamics 365 Customer Engagement (CE) functionalities and capabilities.
• Experience in structured methodologies for the design, development and implementation of applications.
• Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries.
• Experience developing enterprise architecture deliverables (e.g., models and documentation).
• Experience in designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms.
• Knowledge of integration technologies commonly used with Dynamics, such as DataVerse / Common Data Service (CDS), Data Entities, and APIs.
• Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps, data workflows, Synapse workspaces.
• Strong understanding of ETL principles, including data extraction, transformation, and loading processes; knowledge of common ETL design patterns.
• Understanding of data pipeline architectures, Azure workflow orchestration tools, and concepts related to data ingestion, transformation, and movement.
• Azure cloud certifications.

Responsibilities

• Provide technical leadership for the data migration into Dynamics 365 Customer Engagement (CE).
• Provide expert guidance into all aspects of the data migration from legacy solutions into Dynamics 365 CE.
• Deliver data fixes post the data migration.
• Lead the development, implementation, and management of D365 CE, monitoring of the whole system.
• Define the interactions between application packages, databases and middleware systems.
• Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.
• Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
• Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
• Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
• Lead post-migration support, analysis and resolution of data-related issues or questions.
• Help with optimizing data management processes in the new environment.
• Complete work and achieve milestones within the assigned deadlines.
• Notify the Cluster/Ministry project Manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as he/she becomes aware of them.
• Submit Deliverables for the Cluster/Ministry approval as they are completed.
• Comply with the Ontario Government and the Cluster/Ministry security procedures and practices.
• Comply with the Ontario Government and the Cluster/Ministry architecture/technology standards and best practices.
• Comply with the Ontario Government and the Cluster/Ministry Conflict of Interest and Confidentiality Guidelines.
• Provide knowledge and skill transfer to a designated Cluster/Ministry staff.
• Comply with the Ontario Government I&IT Directive, Operational Policy on the I&IT Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed