Solution Architect, Automation

AAA Life Insurance Company • Livonia, MI

1d • Hybrid

About The Position

We are seeking an ambitious, curious leader to become a Solution Architect on the Automation and AI Team to help drive the biggest change in the company’s history. AAA Life leverages technology to put human connection at the heart of what we do. The company has embarked on a mission to double in size – Becoming one of the largest providers in the US. USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good and to pay out. Our mission is to help our members during what is often the hardest times in their lives, providing life insurance products that make a true difference for families. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 10+ years of experience in software engineering, systems integration, or enterprise architecture
• 3+ years of experience in a Solution Architect or Lead Architect role delivering enterprise-scale systems
• Proven track record of delivering end-to-end automation solutions in production environments
• Hands-on experience with RPA platforms (UiPath, Microsoft Power Automate) and intelligent document processing systems
• Experience architecting and integrating AI/ML solutions, including LLM-based document processing and agentic workflows
• Strong experience with hybrid cloud architectures (AWS, Azure) and enterprise system integration
• Deep expertise in API design, event-driven systems, and integration technologies (iPaaS, messaging platforms)
• Experience working within regulated industries (insurance, financial services, healthcare) with strong understanding of compliance requirements

Nice To Haves

• Cloud architecture certifications (AWS Solutions Architect Professional, Azure Solutions Architect Expert, or equivalent)
• UiPath and/or Microsoft Power Platform Solution Architect certifications
• Experience with LLM orchestration frameworks (e.g., LangChain, LangGraph, Semantic Kernel) and document-centric AI workflows
• Familiarity with ACORD standards and life insurance data ecosystems
• Experience with document processing platforms and unstructured data pipelines at scale
• Experience implementing AI governance, observability, and model evaluation frameworks
• Experience working with Managed Service Providers and vendor-driven delivery models
• Prior experience leading enterprise architecture across multiple business domains

Responsibilities

• Define and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicing
• Lead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support models
• Establish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)
• Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systems
• Design and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)
• Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondence
• Evaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainability
• Act as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflows
• Partner with Machine Learning Engineers to design and deliver agentic AI systems for document understanding, reasoning, and workflow orchestration
• Define evaluation frameworks, observability standards, and human-in-the-loop controls for AI-driven processes in regulated environments
• Translate complex insurance business processes and rules into scalable automation architectures with clear auditability and exception handling
• Lead technical decision-making across tools, platforms, and vendors, balancing cost, performance, maintainability, and risk
• Establish and enforce security-by-design principles, including data protection, identity management, and compliance with PII/PHI requirements
• Drive measurable improvements in operational metrics such as cycle time, manual touch reduction
• Ensure solutions meet regulatory and governance standards applicable to life insurance, including audit, traceability, and model risk considerations
• Serve as the primary technical lead for MSP and vendor engagements, including architecture oversight, delivery governance, and SLA accountability
• Partner with business leaders to define automation roadmaps aligned with measurable outcomes such as cycle time reduction, accuracy improvement, and cost efficiency
• Mentor engineers and architects, elevating architectural rigor, documentation standards, and engineering maturity across the organization

Benefits

• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior