Solution Advisor IV

Omnicell • Fort Worth, TX

3d • Remote

About The Position

We are looking for a Solution Advisor to join our Medication Adherence team, where you’ll collaborate with customers and cross-functional Omnicell teams. This is an opportunity to assist Omnicell automation customers in providing the best in pharmaceutical care through our high-volume automation.

Requirements

• Bachelor’s degree or 6-8 years of experience in healthcare, technology, operations, or related field
• Experience in customer-facing roles, consulting, or technical support
• Strong analytical, problem-solving, and communication skills
• Ability to travel as needed to customer sites

Nice To Haves

• Experience with healthcare systems, pharmacy automation, or medication management technologies
• Demonstrated ability to lead customer engagements and drive performance improvements
• Project management or process improvement experience

Responsibilities

• Assist customers in getting the most from their Omnicell automation
• Customer engagement – build relationships and strategic partnerships becoming a trusted and valued resource.
• Automation optimization – develop and implement customer specific plans regarding workflow, efficiency, and throughput through data analysis and hands on customer collaboration.
• Training – deliver training and retraining to customers to ensure proper system use and optimal outcomes
• Cross Functional Collaboration – Partner with sales, professional services, technical support, and field services to deliver a best-in-class automation solution.
• Issue resolution – Execute root cause analysis of automation issues and provide solutions.
• Subject matter expert – Be a recognized for expertise with all automation functionalities including hardware and software.
• Critical Thinking – Recommend technical and procedural enhancements to drive the effectiveness of Omnicell automation
• Project management – Manage initiatives to drive desired results / outcomes.

Benefits

• Employee Impact Groups, which foster inclusion and belonging
• learning and well-being programs that support personal and professional growth
• sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level