Solid Waste Route Supervisor

City of Tacoma•Tacoma, WA

8d•Onsite

About The Position

The City of Tacoma is recruiting for a Solid Waste Route Supervisor in our Environment & Public Works Department. We are seeking candidates with strong leadership abilities, a collaborative mindset, and a proven track record of providing customer-focused services in a team-oriented setting. We recognize that leadership experience is gained in many ways and applicants with transferrable skills in supervision, coordination, or customer-focused work are encouraged to apply. Our ideal candidate will be a person who has many of the following competencies: Situational Adaptability, Builds Effective Teams, Optimizes Work Processes, Self-Development, Communicates Effectively, Decision Quality, Directs Work, Resourcefulness, Ensures Accountability, Values Safety. In the Environment & Public Works Department we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The Focus on healthy neighborhoods and a Thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements: Customers - Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods Employees - Foster safe culture built on trust, conversation and equity Operations - Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOIDS + THRIVING PUGET SOUND = A BETTER TACOMA

Requirements

Graduation from high school (or equivalent)
Three (3) years of increasingly-responsible experience in solid waste operations providing work direction to others OR Three (3) years of increasingly-responsible experience in a customer service field resolving customer complaints and providing work direction to others
Valid Washington State driver's license at time of appointment with maintenance thereafter.
Obtain First Aid certification and Flagger certification within six (6) months of appointment with maintenance thereafter.
Obtain Asbestos Hazard Emergency Response Act (AHERA) certification, at the expense of the Solid Waste Division, within one (1) year of appointment with maintenance thereafter.
Knowledge of effective leadership principles and team supervision
Understanding of customer service best practices and community-focused service delivery
Familiarity with operational planning and coordination in a fast-paced environment
Knowledge of communication strategies for guiding, motivating, and supporting staff
Awareness of methods for evaluating service performance and implementing improvements
Understanding of workplace safety practices and adherence to departmental standards
General knowledge of City of Tacoma streets
Ability to learn laws, regulations and rate schedules related to solid waste operations and apply knowledge to specific field problems
Plan, coordinate and schedule the work of others
Maintain a courteous and cooperative relationship with the general public and others
Understand and follow oral and written directions
Strong written and oral communication
Basic computer skills, software applications, and radio procedures
Observe legal and defensive driving practices

Responsibilities

Assist in supervision of daily operations of solid waste collection and transfer activities; assist in developing, planning, organizing, scheduling and monitoring solid waste collection and transfer activities to ensure safe and efficient operations
Investigate and resolve customer service and nuisance code complaints; educate customers on Tacoma Municipal code requirements and enforce compliance when necessary; contact and provide information to residential customers and local businesses regarding appropriate waste collection, disposal services and recycling practices and procedures; recommend service-level rate adjustments when necessary
Develop and implement work schedules to assure efficient service; dispatch personnel, assign tasks and equipment
Respond to solid waste fleet vehicle incidents, fluid spills and property damage; mitigate environmental impacts and oversee cleanup measures; conduct vehicle incident and spill investigations, prepare applicable reports
Coordinate with drivers and fleet personnel to ensure that scheduled repairs and maintenance of assigned equipment are completed; conduct routine fleet vehicle, equipment and safety audits
Supervise and evaluate the work of assigned personnel; develop and communicate expectations; provide coaching and feedback; facilitate required safety and operational training; conduct regular one-on-one and team meetings; perform disciplinary action as appropriate; prepare employee development objectives and conduct performance reviews
Analyze customer data, route data, tonnages, waste types and collection methods to develop efficient collection routes; develop key performance indicators and prepare and maintain a variety of associated operational records and reports
Promote and foster a culture focused on safety; work with Safety personnel to develop and maintain safety programs and procedures
Operate a variety of office equipment and machines such as a computer, radio and telephone; operate a motor vehicle including pickup trucks as needed
Perform related duties as assigned