Solar Programs, Associate - Consumer Protection (Hybrid - Chicago, IL - US)

Energy Solutions - USA•Chicago, IL

4h•$60,000 - $70,000•Hybrid

About The Position

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection, to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you'll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail. The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week.

Requirements

A bachelor’s degree or a high school degree with a minimum of 2 years of relevant work experience.
Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
Ability to follow established procedures and apply SOPs to routine workflows.
Ability to identify issues and escalate appropriately.
Strong written and verbal communication skills.
Attention to detail and ability to maintain accurate records.
Proficiency with Microsoft Office and CRM or tracking systems.
A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).

Responsibilities

Process and document consumer complaints by following established workflows and recording required case details.
Review and categorize complaints using defined standards to support tracking and prioritization.
Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
Coordinate follow-up actions with stakeholders to support timely case progression.
Apply program requirements and SOPs to resolve routine issues.
Escalate non-routine or sensitive issues to supervisors or senior team members.
Track and update case progress and workflow status in reporting systems.
Validate data entries and correct routine discrepancies to maintain data quality.