SOIU Telecommunication Supervisor

State of North Carolina•Wake County, NC

10d•Onsite

About The Position

This position is assigned to the North Carolina Department of Adult Correction’s Special Operations and Intelligence Unit (SOIU) Communications Center at the Yonkers Road Complex in Raleigh, North Carolina. Reporting to the Telecommunicator Assistant Manager, the position supervises SOIU Telecommunicators on an assigned shift and rotates days on and off to provide coverage as required. It is a mandatory position, and the employee must report to work or stay over during adverse weather events. The supervisor performs the essential duties of an SOIU Telecommunicator and directs shift operations. The role includes staff scheduling, training, development, and performance management, as well as acting as the Communications Center’s manager in charge when other management personnel are unavailable. The supervisor also assists management with developing internal policies, procedures, and standard operating procedures to improve center operations. The position reviews and takes appropriate action concerning VIPER radio communications; CAD and DCI data entry; probation violations; orders for arrest; and responses to DCI terminal queries involving OPUS, eWarrants, CJLEADS, and RNA. The State of North Carolina offers state benefits, including health insurance options, retirement plans, NCFlex supplemental benefits, paid vacation and sick leave, community service leave, and paid parental leave.

Requirements

High school diploma or GED and two years of progressively responsible telecommunicator experience, including one year as a lead worker, or an equivalent combination of education and experience.
Must meet applicable education, employment, and training standards for Department of Criminal Information (DCI) certification.
Must be DCI certified or become certified within 120 days of employment.

Nice To Haves

Documented working knowledge of Federal Communications Commission (FCC) rules, regulations, and standards governing radio transmissions.
Experience communicating via two-way radio while multitasking with multiple information inputs, such as phone, radio, and internet.
Documented experience monitoring the VIPER communication system and/or Computer Aided Dispatch (CAD) System, multi-channel telecommunications consoles, and/or computer terminals.

Responsibilities

Perform the essential duties of an SOIU Telecommunicator and direct the operations of an assigned shift.
Schedule, train, develop, and manage the performance of staff.
Directly supervise all staff on the shift.
Serve as manager in charge of the Communications Center when other management personnel are unavailable.
Assist management in planning and developing internal policies, procedures, and standard operating procedures to improve Communications Center operations.
Review and take appropriate action regarding VIPER radio communications, CAD and DCI data entry, probation violations, orders for arrest, and DCI terminal query responses concerning OPUS, eWarrants, CJLEADS, and RNA.
Rotate days on and off to provide coverage as required.
Report to work or stay over during adverse weather events.