Software Training Specialist

Corelation Inc•San Diego, CA

30d•$59,240 - $70,524•Hybrid

About The Position

Responsible for successfully training clients in using KeyStone. Contributes to the design of training programs and course materials necessary to educate, train, and assist clients and employees in using KeyStone. Assist other Education team members in meeting the training initiatives of the Department. This is the first level within the Education Services team.

Requirements

KeyStone System Knowledge & Delivery
Client Support
At least six months to two years of similar or related experience.
At least a high school diploma/GED.

Nice To Haves

Experience working in education, adult learning, training, and/or Credit Unions.
Experience working at a similar software company.

Responsibilities

Contribute to the design of new training programs and courses for Users with regards to KeyStone.
Ensure delivery and learning environment is adapted to each clients’ needs, whether onsite or remote.
Contribute ideas to enhance the client’s overall training experience.
Develop and maintain an understanding of the KeyStone product. Keep abreast of all enhancements and changes by reading Release Notes promptly and in detail.
Ensure current procedures and processes are being followed. Utilize and direct clients to the most recent documentation on Confluence.
Design and deliver customized training based on products, services and interfaces used by each client, utilizing all training delivery methods.
Instruct, support and coach students in developing their knowledge of KeyStone.
Inform credit union management of areas of development for students.
Create and maintain client training schedules.
Upload training related materials to client Confluence space.
Meet all training related project plan deadlines; if unable to, communicate to manager prior to deadline.
Instruct clients to perform setup of training related items on the KeyStone database and monitor client progress.
Travel as business needs dictate.
Develop strong relationships with each client and communicate feedback or concerns to manager promptly.
Support monthly client Webex training.
Keep abreast of supporting documentation on Confluence, including internal Software Training Specialist procedures.
Deliver and participate in Corelation’s Onboarding and Readiness Employee (CORE) Program until teachbacks are completed.
Offer ideas to improve internal or client facing documentation.