Software Trainer

RedSail Technologies•Marshall Township, PA

23h•$28 - $34•Hybrid

About The Position

A software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem-solving abilities. They continuously learn and update with enhancements to provide the most up-to-date and relevant training. A software trainer plays a vital role in empowering others with knowledge.

Requirements

Technical Expertise
Communication Skills: Verbal and written communication
Presentation Skills
Problem-solving and Troubleshooting
Adaptability and Flexibility

Responsibilities

Provide training and instruction on PrimeRx to individuals or groups.
Schedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.
Coordinate and Train external Enterprise clients in multiple sessions.
Conduct Module & Application Trainings; Add-On Trainings.
Develop custom Training Agendas.
Conduct Client Facing Webinars.
Educate external clients on MMS software products.
Research and fact-check for Webinar content.
Edit Webinars for content.
Provide coverage for external Webinars in the event of an absence of external Training team members.
Conduct Internal New Release Demo’s.
Educate internal staff on new features.
Document outreach for incoming requests on the Installation 2019 spreadsheet.
Document outreach for incoming requests in Salesforce.
Manage the Training Inbox, addressing incoming requests from ALL departments.
Monitor the Training Mailbox and respond within 24-48 business hours.
Reply to incoming requests via phone and email (both).
Follow-up on incoming requests.
Provide backup for the Trainers.
Create new Knowledge Base articles every week.
Document KB articles in Salesforce.
Unpublish Knowledge Base Articles for DevOps to review and publish.
Update existing Knowledgebase articles every week.
Provide constant feedback to improve Team Processes.
Resolve and Close Individual & Team Open Tickets.
Address items in Salesforce: Unassigned Open Tickets.
Outreach to New, Conversions and Add-Ons within 14 days of implementation.
Compose agenda and talking points for weekly 1-on-1 meetings with supervisor.
Review and complete 1-on-1 action item documentation after each meeting.
Attend weekly team meetings with the camera on.
Provide feedback to improve processes.
Share feedback on the week’s training, meetings, and outreach that will be valuable for the team and company.
Provide coverage for Internal Training team members in the event of an absence of Internal Training team members.
Respond to internal requests for training information and materials.
Provide clients with PrimeRx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.
Stay updated with the latest bug fixes, enhancements, and new features.
Conduct requested Demos on a case-by-case scenario with the Manager’s approval.
Completes additional duties as assigned.