Software Systems Engineer V

NASA Jet Propulsion Laboratory

1d•Onsite

About The Position

JPL is seeking a Software Systems Engineer to join the Enterprise Information Systems Special Programs Office in support of JPL’s National Partnerships Office. As part of the IT Special Programs team, the candidate will provide daily operational and expert support for highly available COTS and custom applications, systems, and platforms to solve a wide array of customer needs and requests and enable projects to perform and deliver on milestones and deadlines to non-NASA sponsors. The Software Systems Engineer is responsible for effective installation/configuration, operation, and maintenance of software and systems along with related support infrastructure. This individual also participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that software systems and related procedures adhere to organizational values and sponsor and cybersecurity requirements. Candidates must be self-starters and be able to solve complex problems with minimal supervision.

Requirements

Bachelor's degree in Computer Science, Information Technology or a similar discipline with a minimum of 12 years of related experience or a Master’s degree in a similar discipline with a minimum of 10 years of related experience or PhD in a similar discipline with a minimum of 8 years of related experience.
Significant experience in enterprise software support and/or software development experience.
Must have a current IAT Level II/III, or IAM Level I/II/III 8140 Cyber Workforce Management Certification (examples: Security+, CASP, Cloud+, CISSP, etc.).
Must have an active TS/SCI clearance.
Current Counter-Intelligence (CI) Poly is highly desired.
Must be willing to submit to a CI Poly.

Nice To Haves

Experience maintaining core enterprise COTS and custom developed applications in highly available environments.
Experience automating deployment, patching, and configuration management using Ansible and integrating various technologies including VMware, Jenkins, and Ansible AWX.
Other programming languages are a plus.
Demonstrate competence working in Agile development environments.
Have extensive experience with IT security and related technologies.
Must be accomplished in all areas of analysis, design, installation, implementation, configuration, tuning, administration, operation, and security of software systems.
Demonstrated experience supporting space missions and embedded hardware.
Have extensive experience supporting user’s Windows or Linux VM’s, Workstations and Servers.
Have extensive experience working in heterogeneous computing environments. (i.e. Linux, Windows, Macintosh).
Demonstrate engineering experience with AWS GovCloud and USG classified Cloud infrastructures.
Demonstrate ability to juggle multiple responsibilities effectively.
Have excellent communication skills, both written and verbal.
Have used or worked in environments employing configuration management and/or configuration control measures.
Able to write detailed instructions and documentation regarding software maintenance and troubleshooting.
Experience supporting computing or networking systems in challenging environments with high stakes outcomes.
Experience supporting senior officers in US military services or Federal agencies.

Responsibilities

Provide expert support of cleared environment applications and services, and software and solution development capabilities.
Manage, maintain, and design deployment of various customer software support programs including Gitlab, Artifactory, Invgate ServiceDesk, Invgate Insights, and Atlassian products Jira and Confluence, including system engineering tools like JAMA and Teamwork Cloud, and engineering tools like Teamcenter and Thermal Desktop.
Deploy and maintain various authentication methods utilizing LDAP, Active Directory, Kerberos, SSO, and RSA multifactor authentication.
Develop middleware tools in Python, BASH, PowerShell to unify multiple disparate systems and simplify the process of account deployment.
Maintain storage and virtualization infrastructure on TrueNAS, NetApp, VMware, and VergeIO.
Maintain container environments using Docker, Kubernetes, Nomad, and Podman.
Streamline OS upgrades in RedHat Enterprise Linux utilizing Ansible for virtual and bare-metal workstations.
Contribute to the regular maintenance and support of many other enterprise applications as well as help to maintain the underlying application infrastructure in conjunction with the System Administrators.
Work with cross-functional teams, including development, operations and security teams to design and implement secure and scalable solutions within the classified environment.
Oversee and direct the work of other software engineers to ensure mission success and high availability of the IT infrastructure.
Provide Tier 2/3 (Escalation) problem identification, diagnosis and resolution of problems.
Assist as needed with Tier 1 (Help Desk) and provide mentoring and leadership for Tier 1 staff.
Participate on teams in the analysis and design of new large-scale deployments of new and/or modifications to existing systems.
Perform high level analysis of software systems and requirements, processes, and characteristics for the purpose of ensuring efficient and effective software design and operation.
Evaluate system requirements regarding impact to existing environment and suggest improvements or alternatives.
Ensure compliance with regulations and government sponsor security requirements.
Be available to work on-site in a team environment of internal and external co-workers.
Respond to after-hours requests as required in a 24 x 7 environment.
Be available to work non-standard hours; early hours, after hours, weeknights, or weekends as needed.