Software Support Specialist

FLAHERTY AND COLLINS INC • Indianapolis, IN

6d • $29 - $32 • Onsite

About The Position

Technology plays a vital role in supporting our teams and creating exceptional experiences for our employees and residents. We're looking for a Software Support Specialist who is passionate about helping others, solving problems, and making technology easier to use. If you're someone who enjoys troubleshooting software issues, building relationships with end users, and continuously learning new systems, this is an opportunity to make a real impact across our organization.

Requirements

• At least one year of experience providing software or technical support.
• Enjoy troubleshooting software issues and finding practical, user-friendly solutions.
• Communicate clearly and professionally with users of all technical skill levels.
• Organized, analytical, and able to manage multiple priorities in a fast-paced environment.
• Comfortable using Microsoft Office and learning new technology platforms.
• Enjoy collaborating with others and are always looking for ways to improve processes and the user experience.
• Embody our values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity.

Nice To Haves

• Experience with Entrata or other property management software is a plus.
• Previous multifamily property management experience is helpful but not required.

Responsibilities

• Provide timely, friendly, and effective software support to employees across the organization.
• Troubleshoot software issues, identify root causes, and deliver solutions that minimize downtime.
• Communicate with end users throughout the support process, providing updates and managing expectations.
• Document support requests, resolutions, and recurring issues to improve future support efforts.
• Proactively communicate known software issues, workarounds, and system updates to leadership and users.
• Participate in software testing and quality assurance to ensure new functionality meets business needs.
• Partner with the Training team to develop user guides, training materials, and support resources.
• Build strong relationships with internal teams to promote user satisfaction and continuous improvement.
• Collaborate with Business Operations and software vendors to resolve complex issues.
• Identify opportunities to improve processes, system functionality, and the overall user experience.

Benefits

• Medical, Vision & Dental Insurance
• Employee Assistance Program
• Virtual Doctor Visits
• 401k program with a company match
• Employer-Paid Life Insurance
• Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
• Paid Parental Leave
• Rental Discounts
• Industry Memberships
• Company Events
• Volunteer Opportunities
• Employer-Paid Training & Certifications
• Employee Referral Program Bonus Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed