Mid/Senior Software Support Engineer

FORTNA•Atlanta, GA

About The Position

This Mid/Senior-level Customer Support Software Engineer will be responsible for providing L2/L3 technical support to Fortna clients. This includes utilizing your high degree of experience in software development, coding, networking, and customer facing technical support in a past paced environment. In this role, you will be collaborating with numerous internal and external engineering/development teams to address and resolve customer facing issues quickly. This position may require working a full 8 or 10 hour weekend shift. This includes Sat & Sun with 2 to 3 days off during the weekday depending on 8 or 10 hour shift.

Requirements

Bachelor’s in computer science or related field.
Minimum 4+ years of experience with direct software customer support and development.
Minimum 4+ years of experience in Core Java/J2EE stack.
Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
Strong experience in writing SQL queries and working with Oracle or any other Database.
Hands-on experience with Web services and Microservices architecture.
Strong understand of REST API and unit testing frameworks.
Strong understanding of distributed architectures and design pattern.
Time-sensitive, high transaction-based processing experience.
Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders.
Team player who works well with technical and non-technical resources.
Excellent written and oral communication skills
Strong interpersonal, organizational, time management, and problem-solving skills.

Responsibilities

Provide Level 2/3 customer facing technical support.
Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
Collaborate with the product team to resolve complex problems on a high priority basis.
Foster a team atmosphere by actively collaborating with other team members.
Maintain high-quality software source code and documentation.
Provide remote support and troubleshooting for client systems.
Ability to prioritize and execute tasks in a high-pressure environment.
Work effectively in a team-oriented and collaborative environment.
Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
Excellent written and oral communication skills.
Possess exceptional listening and interpersonal skills.