Software Support Engineer

MAK Technologies•Cambridge, MA

4d•Hybrid

About The Position

MAK Technologies is currently seeking a Software Support Engineer to support our extensive customer base and distributor network around the world. MAK Technologies is a global leader in modeling and simulation software that links, simulates and visualizes virtual worlds in networked synthetic environments. Continuing a tradition that stretches back almost three decades, our tools are used by the world’s top organizations for training, experimentation, mission rehearsal, research and development, and virtual prototyping. The Software Support Engineer will be a full-time member of the VR-Forces engineering team within the MAK Product Division. This customer-facing role is responsible for managing and responding to technical support requests, working directly with customers on a daily basis, and occasionally delivering product training. The engineer will also collaborate closely with all parts of the company including engineering, quality assurance, and sales. Because MAK customers are typically engineers, support questions are often technical and design-oriented. Much of the work involves helping customers use the product’s C++ APIs, design plugins, and build extensions that meet specific project requirements. The ideal candidate should therefore have strong software engineering judgment, a solid understanding of software architecture and design principles, and the ability to reason through complex technical problems. While deep C++ expertise is valuable, the most important requirement is the ability to understand C++ code, learn quickly, and apply sound engineering principles when helping customers solve real-world integration and development challenges. The position allows for a flexible schedule however the candidate must located in the Boston area and able to work in the office three days a week. The job requires occasional (two to three weeks) of travel a year to customer sites or conferences. The candidate must be authorized to work without employer support in the US and eligible to obtain a Secret Clearence.