Software Support Engineer

Kapsch•Washington, DC

7d•$95,000 - $120,000•Remote

About The Position

The Software Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support.

Requirements

Hands-on experience with scripting (Python, Bash), familiar with databases, and code review.
Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines.
Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes.
Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement.
Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management.
Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements.
Participation in an on-call rotation is required.
Must have working rights in the US.
Must pass a background check.

Responsibilities

Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams.
Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations.
Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination.
Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL).
Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams.
Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems.
Develop and maintain tools for deployment, automation, and monitoring.
Document solutions and processes in tools such as Jira, Cherwell, and Confluence.
Evaluate software solutions and provide recommendations for improvement.
Provide guidance and training to team members, contributing to knowledge sharing and SME development.