Software Support and Documentation Engineer - Aurora, IL

Mitutoyo America Corporation • Aurora, IL

28d • $65,000 - $75,000 • Hybrid

About The Position

In this role, you’ll serve as the bridge between customers, software developers, and internal teams to troubleshoot technical issues, improve software performance, and help shape the future of our software documentation and user support resources. If you enjoy problem-solving, technology, continuous learning, and making software easier for customers to use, we’d like to hear from you.

Requirements

• Bachelor’s degree or equivalent combination of education, training, and experience.
• Minimum of four (4) years of experience supporting software applications or related technical products.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to both technical and non-technical users.
• Experience creating technical documentation, user guides, or knowledge base content.
• Strong customer service mindset with the ability to manage multiple priorities.

Nice To Haves

• Experience supporting industrial software or technical applications.
• Familiarity with metrology equipment or precision measurement systems.
• Knowledge of Statistical Process Control (SPC) and quality control methodologies.
• Experience working with software development or engineering teams.

Responsibilities

• Provide advanced technical support for Mitutoyo software applications via phone and email.
• Troubleshoot moderate to complex software, hardware, operating system, and application issues.
• Document customer-reported software issues for replication and resolution by engineering teams.
• Collaborate with software developers to identify, diagnose, and resolve product issues.
• Test software updates, enhancements, and fixes to ensure product quality and functionality.
• Stay current on new software releases, operating systems, hardware platforms, and emerging technologies.
• Develop, update, and maintain user guides, knowledge base articles, technical documentation, and online help content.
• Research and recommend new technologies and platforms for delivering automated customer support and technical documentation.
• Support product demonstrations and assist Sales with technical product inquiries when needed.
• Mentor and assist Software Support Specialists with advanced technical issues.
• Contribute to the continuous improvement of software support processes and customer experience.

Benefits

• Competitive Salary package - $65K - $75K Annually
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level