Software Support Analyst

Telcor • Lincoln, NE

5d • Onsite

About The Position

Software Support Analyst TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role is not a remote position and does require the employee to work in our office in Lincoln, Nebraska. The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing software support and education for TELCOR’s RCM product line in response to customer inquiries; escalating issues as appropriate, participating in and managing customer and TELCOR projects under supervision. Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities.

Requirements

• Must be well versed in medical terminology
• Knowledge of healthcare billing preferred
• Experience with workflow analysis, data analysis, testing, documentation of procedures
• Experience with implementation and/or service of health care information systems preferred
• Knowledge of principles and processes for providing customer service
• Must have Bachelor's degree or equivalent relevant experience in lieu of degree
• PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®
• Fluent in written and spoken English (North America) language

Nice To Haves

• Understanding of RCM softwares
• Experience evaluating workflow
• Analyzing data
• Testing software
• Documenting operating procedures
• Experience providing outstanding customer service

Responsibilities

• Providing software support and education for TELCOR’s RCM product line in response to customer inquiries
• Escalating issues as appropriate
• Participating in and managing customer and TELCOR projects under supervision
• Updating and maintaining product specifications
• Developing, maintaining, and updating processes and procedures
• Developing and maintaining operational product knowledge
• Participation in customer version upgrades and subsequent release activities
• Participate in on-call rotation for RCM service customers
• Occasional travel to customer sites for service activities when required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level