Software Quality Engineering Manager

Cisco•Boxborough, MA

8d•Hybrid

About The Position

The Cisco Secure Client Quality Assurance team delivers secure, reliable, and high-quality endpoint security solutions across desktop and mobile platforms. The team plays a critical role in Cisco’s broader security portfolio by ensuring products meet the highest standards for performance, usability, and protection for enterprise customers worldwide. Comprised of experienced QA engineers and automation specialists with expertise in cybersecurity, AI-driven testing, and software validation, the team operates in a highly collaborative and technically focused environment. Team members work closely with engineering, product management, and support organizations to influence product quality throughout the development lifecycle. What makes this team exciting is the opportunity to innovate with AI-powered testing technologies that directly improve how users connect and work securely at scale.

Requirements

10+ years of experience in software quality assurance, cybersecurity, cloud, IT, or related technical fields
Leadership experience - leading one or more teams.
Bachelor’s degree with 10+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience
Experience testing desktop and mobile applications, including automation frameworks and AI/ML-based testing tools
Experience developing QA strategies, test plans, and validation processes for enterprise software products
Experience with QA automation methodologies, performance testing, defect tracking, and CI/CD environments

Nice To Haves

Knowledge of AI, machine learning, endpoint security, networking, identity, and zero trust technologies
Experience supporting endpoint security products and platforms at enterprise scale
Ability to influence cross-functional teams and senior stakeholders on QA strategy and AI-enabled testing initiatives
Experience providing technical guidance on AI integration, automation, and quality assurance best practices
Understanding of AI model validation, security compliance requirements, and customer quality expectations

Responsibilities

Lead the quality assurance strategy and execution for Cisco Secure Client across desktop and mobile platforms to improve product security, reliability, and customer trust.
Drive the adoption of AI-enabled testing frameworks, automation tools, and validation methodologies to enhance product quality and accelerate release confidence.
Collaborate with engineering, product management, support, and cross-functional stakeholders to align quality goals with customer needs and business priorities.
Mentor QA engineers and guide technical excellence across automation, AI/ML validation, and continuous improvement initiatives.
Represent the QA organization as a trusted partner and advocate for quality best practices, responsible AI integration, and scalable endpoint security solutions.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses