Software Quality Analyst

Arbitration Forums Inc.•Tampa, FL

1d•Remote

About The Position

The Software Quality Analyst ensures software changes are tested and validated before release to production and is responsible for the full QA lifecycle within an agile team. The role uses manual and automated testing for functional and regression phases, with additional performance and security testing skills and the ability to assess testing needs beyond the obvious. The analyst works closely with developers and business analysts in an agile sprint format to develop and execute test plans and test cases. QA lifecycle responsibilities span feature conception and design, functional testing, security testing, performance testing, regression testing, and deployment. The role requires deep knowledge of QA methodology, automation, and AF-specific products and tools. The position is largely autonomous within agile teams. Work products are peer reviewed by the team, and the QA Manager may occasionally review specific work before production deployment. The analyst is expected to be self-starting, adaptable, collaborative, and committed to quality and continuous improvement.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Minimum of 3 years of testing experience.
Minimum of 1 year of automation testing experience, using the Cypress Automation Tool.
Strong analytical and problem-solving skills.
Strong QA testing skills.
Strong interpersonal skills and excellent verbal and written communication skills.
Ability to train others and explain product behaviors, new features, and updated functionality.
Ability to function as a liaison between business, technical, and operational areas.
Ability to quickly understand business issues and data challenges in the member’s organization and industry.
Ability to interact professionally with a diverse project team, including executives, managers, technical IT staff, and subject matter experts.
Ability to identify and resolve critical issues and recognize process improvements and provide solutions.
High attention to detail.
Experience strategizing and completing functional testing projects.
Experience building feature- and product-based automated testing strategies.
Working knowledge of testing web services using SOAP UI.
Working knowledge of QA’s role within the Agile software development process.
Working knowledge of database modeling and design, with strong SQL and query skills.
Ability to multitask and work on multiple projects simultaneously.
Team-oriented, open-minded, flexible, and comfortable in a fast-paced environment.
Proficiency in creating high-level test plans, detailed test cases, and test automation scripts for products released into commercial environments.
Web services, client/server, and web-based testing experience.
Ability to work productively both independently and as part of a team.
Adherence to AF policies and procedures, positive and respectful conduct, flexible time management, and consistent preparedness and productivity.

Nice To Haves

Industry-related certifications.
Insurance industry experience or knowledge.

Responsibilities

Develop high-level test plans covering all testing phases, including test script automation.
Align business and functional requirements, participate in refinement of agile user stories, and question assumptions about how software will be used.
Conduct manual testing across client/server applications, web-based products, and data and web services; use automated testing where appropriate.
Use SQL statements to query data and manipulate test scenarios for manual and automated testing.
Collaborate with developers and business analysts to validate test findings.
Identify and log defects using defect-tracking tools and validate defect solutions.
Collaborate with application developers, business teams, and testing teams to identify automation strategies, design automated tests, troubleshoot issues, and implement scalable test automation solutions.
Conduct ongoing automated testing during development, near release, and prior to deployment.
Attend and participate in agile standups, retrospectives, refinements, and planning.
Participate in troubleshooting priority defects and support Technical Services.
Seek opportunities to increase member satisfaction and deepen member relationships.
Provide ongoing feedback and improvements to the AF Agile process.
Promote continuous improvement in the use of testing tools and quality metrics.
Explain product behaviors, new features, and updated functionality, including providing end-of-sprint demonstrations for the wider team.
Perform additional team or extraneous tasks as assigned or needed, and determine work assignments autonomously within agile teams.