Software Quality Analyst (Coordinator of Confidence)

Ron Turley Associates LLC • Glendale, AZ

5d • $80,000 - $100,000 • Hybrid

About The Position

RTA is looking for a Software Quality Analyst to ensure their software is reliable, usable, and ready for fleet teams. This role involves working closely with Product, Engineering, Support, Implementation, and Customer Success to understand requirements, identify risks, validate customer workflows, document defects, and aid in release decisions. The position is not limited to manual testing or test automation engineering but focuses on ensuring quality through various means, including exploratory testing, regression testing, data validation, requirements analysis, automation, AI-enabled test planning, and improving documentation. The analyst will be a key part of product conversations, engineering discussions, release planning, defect triage, and customer workflow validation, acting as a quality partner to the team.

Requirements

• 5+ years of experience in software quality, QA, product testing, application testing, release validation, or a similar role.
• Experience testing SaaS, web applications, business software, workflow-heavy systems, or other customer-facing software.
• Experience with exploratory testing, regression testing, structured test cases, requirements validation, and defect documentation.
• Experience working with Product Managers, Software Engineers, Support, and other cross-functional teams.
• Strong written communication. Clear, structured, no fluff.
• Experience with issue tracking, documentation, or test management tools such as Jira, Confluence, or similar systems.
• Ability to understand customer workflows and translate them into thoughtful test scenarios.
• Ability to prioritize testing based on risk, customer impact, release scope, and business importance.
• Familiarity with AI-enabled tools used for research, writing, summarization, analysis, workflow improvement, or productivity.
• Proficiency with Microsoft 365 products such as Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Bachelor’s degree not required, but helpful, especially in a business, technical, product, or analytical field.

Nice To Haves

• Experience with Katalon, Playwright, or other test automation tools.
• Experience writing, maintaining, or reviewing automated tests.
• Experience with API testing using tools such as Postman, Swagger, or similar.
• Experience testing reports, dashboards, imports, exports, integrations, scheduled jobs, or background processes.
• Experience using SQL or database queries to validate application behavior or investigate data issues.
• Experience testing ERP, fleet, maintenance, transportation, logistics, CMMS, accounting, dispatch, or other workflow-heavy business software.
• Experience working closely with Support teams to understand recurring customer issues and translate them into test coverage.
• Experience improving QA processes, release validation, regression suites, test documentation, or defect triage workflows.
• You have used AI-enabled tools to materially improve how you test, document, analyze, or communicate.
• The person your current team already counts on to find the weird edge case before a customer does.

Responsibilities

• Plan and Execute Quality Strategies, including exploratory testing, structured test cases, regression testing, release validation, data validation, automation-assisted testing, or workflow-based scenario testing.
• Validate Real Customer Workflows by thinking through how fleet maintenance users actually work.
• Collaborate Across Teams with Product, Engineering, Support, Implementation, and Customer Success to clarify requirements, identify risk areas, validate expected behavior, and provide timely feedback.
• Document Defects and Findings Clearly with reproduction steps, expected versus actual results, screenshots or recordings, customer impact, severity, and supporting context.
• Improve Requirements and Acceptance Criteria by spotting ambiguity, missing edge cases, workflow gaps, and assumptions.
• Contribute to Automation and Repeatability by working with tools such as Katalon, Playwright, or similar systems to support automated or semi-automated validation.
• Use AI-Enabled Tools Thoughtfully for generating test ideas, summarizing requirements, identifying edge cases, drafting test scenarios, reviewing bug histories, improving documentation, and creating repeatable workflows.
• Champion the Customer Experience by keeping the end user in mind in every test scenario.
• Contribute to Continuous Improvement by proactively suggesting improvements to quality processes.

Benefits

• 401(k) with 6% Safe Harbor match, 100% vested day one.
• Flexible PTO model designed to support work-life balance and manager-approved time off.
• Cigna PPO and HSA medical plan options with company contributions.
• Garner Health HRA program reimbursement opportunity.
• Wellness rewards.
• Virtual care and mental health support resources.
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options.
• Additional employee perks, wellness initiatives, and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed