Software Product Migration Specialist-3

Zebra Technologies Corporation•Kennesaw, GA

3d•Hybrid

About The Position

The Software Product Migration Specialist will serve as a pivotal leader in shaping the future of our customers' technological journeys by ensuring seamless and successful migrations from legacy solutions to our cutting-edge, next-generation platforms. In this dynamic role, the Systems Engineer will be entrusted with the responsibility of conceptualizing, designing, and implementing robust strategies and processes that define excellence in customer migration experiences. This individual will not only document and communicate innovative migration methodologies but will also act as a trusted advisor, guiding customers through transformative transitions with precision and care. By championing a customer-first approach, the Systems Engineer will play a critical role in delivering high-quality migration engagements that drive customer satisfaction, accelerate solution adoption, and empower organizations to unlock the full potential of our advanced technologies.

Requirements

Serve as a pivotal leader in shaping the future of our customers' technological journeys
Ensure seamless and successful migrations from legacy solutions to our cutting-edge, next-generation platforms
Conceptualize, design, and implement robust strategies and processes that define excellence in customer migration experiences
Document and communicate innovative migration methodologies
Act as a trusted advisor, guiding customers through transformative transitions with precision and care
Champion a customer-first approach
Deliver high-quality migration engagements that drive customer satisfaction, accelerate solution adoption, and empower organizations to unlock the full potential of our advanced technologies

Responsibilities

Engage with customers to align on project requirements and deliverables
Serve as the main point of contact and communication for customers engaged in migrations
Collaborate with technical and subject matter experts to address customer specific migration requirements
Create and maintain project plans for assigned customer migrations projects
Drive meetings with cross functional teams to ensure timely execution of vital project requirements
Manage day-to-day operations and logistics for customer migration
Maintain and update scoreboard of customer and program status
Communicate milestones and expectations to customers based on project plan and its dependencies
Compose comprehensive set of associated documentation, training materials, scripts, setup guides, etc. to allow for quick deployment with minimal set-up time and user experience
Package mobile-computer software for distribution from a mobile-device-management platform to facilitate quick and flawless device deployment
Provide technical expertise, guidance and/or support for active customer engagements (customer visits, events, trade-shows)
Maintain and improve lab and test environments