UKG Software Product Lead (Open to Remote)

Simpson Strong-Tie•Pleasanton, CA

8d•Remote

About The Position

Simpson Strong-Tie is seeking a Software Product Lead with expertise in UKG Pro WFM. This role serves as the techno-functional subject matter expert and owner for all UKG-related systems across the company. The lead will manage the implementation, support, and enhancement of the UKG Pro WFM platform, ensuring alignment with business objectives and the company's governance model. The position requires a systems-oriented and customer-focused individual who can translate business requirements into scalable, compliant configuration solutions. Key responsibilities include leading the design and optimization of UKG Timekeeping, Scheduling, Accruals, and Attendance, championing best practices for user experience and digital adoption, and building partnerships with internal stakeholders (HR, Payroll, IT, Audit) and external vendors. Additionally, the role involves coaching and developing other UKG team members to ensure best-in-class service and support.

Requirements

Bachelor’s degree preferred, or an equivalent combination of education and relevant experience
4+ years of progressive experience with Kronos Workforce Central (WFC)
3+ years of hands-on experience with UKG Pro WFM
Strong proficiency in UKG Pro WFM modules, including Timekeeping, Scheduling, Accruals, Attestation, and Attendance
Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to audiences at all levels
Demonstrated ability to anticipate needs and efficiently resolve customer and stakeholder issues
Ability to evaluate options and recommend solutions that balance the needs of diverse stakeholders
Proven capability to gain alignment and cooperation to achieve shared goals
Strong analytical skills with the ability to assess options, weigh trade-offs, and implement effective solutions
Ability to collaborate effectively within the team and across functions to drive results
Highly organized and self-directed, with the ability to prioritize work, operate independently or in teams, and maintain strict confidentiality
A natural problem-solver who quickly absorbs new information, analyzes details, and implements changes to improve efficiency and outcomes

Nice To Haves

Dell Boomi certification is a plus

Responsibilities

Own and lead the company’s global UKG Pro WFM platform, serving as the primary point of accountability for system strategy, configuration, and ongoing operations.
Lead UKG-related projects and partner with cross-functional team members to manage and execute system administration, maintenance, support, and future enhancements in alignment with company objectives and the established governance model.
Develop and maintain best practices, documentation, and reporting to support internal customers (employees and managers) while enabling business objectives and ensuring compliance with global regulatory requirements.
Configuration and administration of all relevant UKG Pro WFM modules, workforce analytics and business analysis, testing and deployment of enhancements, and planning and execution of UKG annual tasks and bi-annual release updates.
Own and manage the backlog of UKG enhancement requests, including prioritization and coordination of delivery with key stakeholders.
Partner closely with HR, Payroll, and IT to ensure system stability, configuration accuracy, and alignment with business needs.
Collaborate with team members to respond to inquiries from internal customers (employees and managers), providing Tier 2 and above support as needed.
Ensure all enhancements and configuration changes are delivered in accordance with the established governance model and company objectives.
Develop and maintain user documentation and learning materials to enhance user experience and drive digital adoption of the UKG system.
Serve as an internal consultant and SME for UKG Pro WFM.
Identify, document, and implement business rules and system configuration changes to support current and future organizational needs.
Develop a strong understanding of business challenges and requirements, and deliver thoughtful, sustainable, and technically sound recommendations, solutions, and data insights.
Partner with cross-functional teams with varying priorities to support process design and optimization that aligns with governance standards and business objectives.
Mentor and develop other team members to act as effective consultants to the business and grow as techno-functional SMEs.