UKG Software Product Lead (Open to Remote)

Simpson Strong-Tie • Pleasanton, CA

8d • Remote

About The Position

As the Software Product Lead – UKG, you are the techno‑functional subject matter expert and owner of all things UKG across the company. You lead the ongoing implementation, support, and enhancement of the enterprise‑wide UKG Pro WFM platform, ensuring it aligns with business objectives and the company’s governance model. You are systems‑oriented and customer‑focused, translating business requirements into scalable, compliant configuration solutions. You lead the design and optimization of UKG Timekeeping, Scheduling, Accruals, and Attendance, and you champion best practices to drive an exceptional user experience and strong digital adoption. You build and maintain trusted partnerships with internal stakeholders across HR, Payroll, IT, and Audit, as well as external vendors and third‑party partners. In addition, you coach and develop other UKG team members, growing their expertise and ensuring the team consistently delivers best-in-class service and support to the business.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience
• 4+ years of progressive experience with Kronos Workforce Central (WFC)
• 3+ years of hands‑on experience with UKG Pro WFM
• Strong proficiency in UKG Pro WFM modules, including Timekeeping, Scheduling, Accruals, Attestation, and Attendance
• Communication: Excellent written and verbal communication skills, with the ability to clearly convey complex technical concepts to audiences at all levels
• Customer Focus: Demonstrated ability to anticipate needs and efficiently resolve customer and stakeholder issues
• Decision Making & Judgment: Ability to evaluate options and recommend solutions that balance the needs of diverse stakeholders
• Influence: Proven capability to gain alignment and cooperation to achieve shared goals
• Problem Solving: Strong analytical skills with the ability to assess options, weigh trade‑offs, and implement effective solutions
• Relationship Building: Ability to collaborate effectively within the team and across functions to drive results
• Self‑Management: Highly organized and self‑directed, with the ability to prioritize work, operate independently or in teams, and maintain strict confidentiality
• Systems Thinking: A natural problem‑solver who quickly absorbs new information, analyzes details, and implements changes to improve efficiency and outcomes

Nice To Haves

• Dell Boomi certification is a plus

Responsibilities

• Systems Management (50%): Own and lead the company’s global UKG Pro WFM platform, serving as the primary point of accountability for system strategy, configuration, and ongoing operations. Lead UKG‑related projects and partner with cross‑functional team members to manage and execute system administration, maintenance, support, and future enhancements in alignment with company objectives and the established governance model. Develop and maintain best practices, documentation, and reporting to support internal customers (employees and managers) while enabling business objectives and ensuring compliance with global regulatory requirements. Responsibilities also include the configuration and administration of all relevant UKG Pro WFM modules, workforce analytics and business analysis, testing and deployment of enhancements, and planning and execution of UKG annual tasks and bi‑annual release updates.
• Support (35%): Own and manage the backlog of UKG enhancement requests, including prioritization and coordination of delivery with key stakeholders. Partner closely with HR, Payroll, and IT to ensure system stability, configuration accuracy, and alignment with business needs. Collaborate with team members to respond to inquiries from internal customers (employees and managers), providing Tier 2 and above support as needed. Ensure all enhancements and configuration changes are delivered in accordance with the established governance model and company objectives. Develop and maintain user documentation and learning materials to enhance user experience and drive digital adoption of the UKG system.
• Consult(15%): Serve as an internal consultant and SME for UKG Pro WFM. Identify, document, and implement business rules and system configuration changes to support current and future organizational needs. Develop a strong understanding of business challenges and requirements, and deliver thoughtful, sustainable, and technically sound recommendations, solutions, and data insights. Partner with cross‑functional teams with varying priorities to support process design and optimization that aligns with governance standards and business objectives. Mentor and develop other team members to act as effective consultants to the business and grow as techno‑functional SMEs.

Benefits

• We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.
• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level