Software Operations Business Analyst

NVIDIA•Us, CA

1d•Onsite

About The Position

Are you ready to join something outstanding? Become a Software Operations Business Analyst at NVIDIA in Santa Clara. You will play a key role in a team transforming computer graphics, PC gaming, and accelerated computing. With a rich history of innovation and the vast possibilities of AI, you’ll have a chance to create a lasting impact on the world. Join a world-class team and help build the future of computing. Apply today and be part of a collaborative environment where your contributions will make a significant impact!

Requirements

Bachelor's degree or targeted training in Business Operations for software and appliance service industries (or equivalent experience).
5+ years of experience in operations.
Working knowledge of Microsoft Office 365.
Outstanding interpersonal skills, proven problem-solving capability, and the ability to multi-task.

Nice To Haves

Experience in Finance or Business IT is considered beneficial.
knowledge of SAP and Salesforce is advantageous.
Experience in software and support service management is advantageous.
Familiarity with NVIDIA software products is also helpful.
Self-starter with social and influencing abilities, work well across functional teams, achieve daily task goals, and make good independent decisions.
Proficient analytical skills and competence in conducting comprehensive research for management summaries.
Solid focus on detail, precision, and the capacity to manage multiple tasks in a dynamic setting.
Proactive, motivated, and willing to work a flexible schedule to accommodate business needs.
High level of ownership, accountability, seek new initiatives, communicate clearly and collaboratively with coworkers, sales, and other multi-functional teams (verbal & written).
Flexibility to work within a dynamic, fast-paced environment.

Responsibilities

Manage software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, and serial number updates across all applicable systems.
Ensure the precision and dependability of data for software and support services within applicable systems.
Generate and maintain operational reports, charts, and metrics for assigned areas.
Conduct user acceptance testing (UAT) for new product and program launches.
Find opportunities for process and system improvements and collaborate with cross-functional teams to successfully implement them.
Support EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
Assist with NFR and non-standard software evaluation requests.
Facilitate order processing for software and support services, which involves handling SAP backlog reports, completing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.
Deploy and manage AI systems (e.g., GenAI tools, LLM-based agents, workflow automation) into daily business operations