Software Integration lead

Independence Pet Group•Chicago, IL

1d•Onsite

About The Position

Independence Pet Holdings is seeking a Cross-Functional Integration Lead for the end-to-end integration design and implementation, delivery, and operational health of the connective tissue across our enterprise ecosystem. This role spans Dynamics 365 (CRM and ERP), the insurance core platform, Databricks-based Customer 360, Customer Insights – CDP, Contact Center, Marketing, payment, partner systems, web and mobile experiences, and emerging agentic AI surfaces. This is a hands-on engineering leadership role for someone who deeply understands how heterogeneous enterprise systems integrate at scale — APIs, events, data contracts, observability, reconciliation, and resilience. The successful candidate will define, design the integration reference patterns, govern the integration runtime, partner with Functional and Technical Leads across D365, Data, and AI teams, and establish the rails on which both platform and agentic workflows will operate.

Requirements

12+ years across enterprise software engineering and integration architecture, with 5+ years at Lead / Principal / Architect level.
Deep, hands-on experience with Azure Integration Services, including: Azure API Management, Azure Service Bus and Event Grid, Logic Apps and Azure Functions, Application Insights and Log Analytics for observability, Identity and secrets management (Managed Identity, Key Vault, OAuth flows)
Proven experience integrating Dynamics 365 (CE and F&O) with insurance core systems, data lakes (Databricks), CDPs, and payment / tax engines.
Hands-on experience in integrations discovery, design, and development in global enterprise scale transformation programs
Strong API and event-driven design skills – REST, async messaging, webhooks, schema versioning, idempotency.
Experience operating integration platforms in regulated environments, preferably in Insurance
Demonstrated ability to lead integration delivery across functional, technical, data, and vendor teams.
Strong stakeholder communication skills – comfortable translating between business, functional, and engineering audiences.

Nice To Haves

Prior experience as an Integration Architect or Integration Lead in insurance, financial services, or another highly regulated industry.
Familiarity with insurance core platforms (e.g., EIS Suite or equivalent policy / billing / claims systems).
Experience enabling agentic AI or LLM-driven workflows with governed action surfaces (MCP servers, tool-calling APIs, plugin frameworks).
Microsoft certifications in Azure (Solutions Architect, DevOps) or integration-adjacent specialties.

Responsibilities

Design and implement the enterprise integration API design standards (REST, async messaging, webhooks)
Design and implement the Azure-based integration runtime as a shared platform, including: Azure API Management — gateway policies, product/subscription model, developer portal; Azure Service Bus and Event Grid — topics, subscriptions, partitioning, retention; Logic Apps, Azure Functions, and Power Automate — usage standards by scenario
Design and implement the integration lifecycle for external partners, including: Tax and payment ISVs; Payment processors and banking partners; Insurance ecosystem partners (carriers, reinsurers, distribution, service providers)
Contact Center and Marketing platforms
Provide governed integration surfaces — REST APIs, MCP servers, Power Platform connectors, and event streams — that enable the AI Engineering Lead's agents to act safely and reliably.
Optimize design and development for security, performance, cost of operations, consumption, and scalability
Adhere to Microsoft best practices, and IPH design & security standards
Collaborate with business SMEs, enterprise architects, and other stakeholders to create detailed designs, and secure approvals from IPH design authority
Lead and mentor integrations development team