Software Integration Engineer

STERIS Corporation•Mentor, OH

1d•$90,000 - $100,000•Hybrid

About The Position

The Software Integration Engineer is responsible for remotely implementing, updating, maintaining, and supporting STERIS ORI software products within hospital enterprise network environments. The role works directly with Customer representatives on technical discussions, planning, and technical and scope oversight. It uses expertise in Unix/Linux systems and scripting to solve complex problems and support successful integration into Customer environments. The position requires strong problem-solving, troubleshooting, and communication skills, adaptability to evolving technologies, continuous learning, and a commitment to quality, improvement, and a positive Customer experience. The role is hybrid-based in either Mentor, Ohio, or Hauppauge, New York, and requires onsite attendance two days per week.

Requirements

Bachelor’s degree from an accredited four-year program in Information Systems, Computer Science, Software Engineering, Technology, or equivalent.
At least 4 years of client-facing technical support or administration of complex IT solutions.
Practical knowledge of networking, including network components, topologies, and access; strong knowledge of TCP/IP, certificate/key management, and remote access through VPN or similar protocols.
Strong knowledge of Linux/Unix operating systems and fluency with the Linux command line and GNU and Unix commands.
Expertise in Linux filesystems, monitoring system processes, managing permissions and ownership, and maintaining system security.
Proficiency creating, managing, and maintaining cronjobs for scheduled system tasks.
Strong experience interpreting, analyzing, and managing system logs to identify performance issues.
Proficiency writing and debugging bash scripts, testing them in various environments, and applying scripting security best practices.
Interpersonal and communication skills to communicate effectively with Customers in person and by phone, text, Skype, and email.
Ability and interest in helping people solve problems and explaining technical concepts to non-technical audiences.
Excellent troubleshooting and problem-solving skills.
Ability to understand and update JavaScript, CSS, XML, HL7, JSON, and other configuration file types.

Nice To Haves

Experience with infrastructure and applications for installation and serviceability is desirable.
At least 2 years of experience with HIPAA, medical environments (EMR, HL7, PACS/DICOM, VNAs), imaging and clinical (surgical) workflows, and FDA regulatory compliance is preferred.
Red Hat Certified System Administrator (RHCSA) or CompTIA Linux+ certification.
Familiarity and working knowledge of Ansible.
Experience with Docker architecture and containerization principles, including running and managing Docker containers and images, is highly desirable.
Knowledge of the healthcare domain and operating room workflow is preferred.
Friendly demeanor and desire to work with Customers.

Responsibilities

Integrate advanced software and IT solutions into hospital enterprise network environments.
Configure, install, monitor, and support STERIS information management products while addressing Customer cybersecurity, network, and IT setups.
Work directly with Customers to establish remote access, including VPN.
Write and modify software, scripts, and other code to make enterprise-wide software deployments more efficient.
Use hospital-specific IT knowledge to guide Customers on HIPAA-compliant software deployment.
Provide first-line and advanced application support by phone and email; resolve escalated Tier 2 support and IT issues through systematic analysis and root-cause mitigation.
Document root causes and corrective actions in escalated tickets.
Create and maintain software implementation and support documentation, and mentor and train teammates in service engineering.
Evaluate new STERIS software and features, and perform end-to-end testing and troubleshooting on STERIS and Customer systems as needed.
Become an expert user of STERIS OR Integration products to provide effective Customer support.
Conduct systems analysis and recommend operational policy and procedure changes.