Software Integration Engineer - Data and Network

Forterra • Clarksburg, WV

2d • Hybrid

About The Position

This is an in-office position. The teams you support are in the field — deployed at program sites, operating our systems and moving data. You are their remote lifeline: when data stops flowing, a field network won't come up, an operator station misbehaves, or a box needs debugging, you resolve it from the office so program staff and the field teams don't have to travel to fix it. You are the Level 2 escalation behind our Level 1 on-site support, and when the support queue is quiet you contribute to general software development. We have a strong preference for an in-person, in-office candidate, though remote may be considered for the right person. Depending on the program you'll also step into Level 1 on-site support — expect roughly 25-33% travel averaged across the year.

Requirements

• Bachelor's degree in a technical field or equivalent hands-on experience.
• Solid networking fundamentals — able to configure IP addressing, DNS, DHCP, routing/switching, VLANs, and VPNs, and troubleshoot a network from the ground up.
• Comfortable with Linux and basic command-line debugging (logs, services, processes, connectivity).
• Able to read and write Python for scripting and troubleshooting.
• Strong attention to detail and a methodical, follow-through approach to problems.
• Clear communicator who can guide non-experts through steps remotely.
• Willing to travel to program sites for on-site support — roughly 25-33% on average.
• A strong willingness to work with agentic AI to accomplish your goals.

Nice To Haves

• Experience supporting deployed/field systems or remote sites.
• Familiarity with data pipelines, upload workflows, or large-file data movement.
• Experience with field/tactical networking — mesh radios, unreliable links, NAT/gateways.
• Exposure to DevOps practices — CI/CD, containers, config management, monitoring/alerting.
• Some C/C++ is a bonus — helpful for going deeper on our systems over time, but not required to start.
• Scripting beyond Python (Bash) and comfort with cloud or on-prem storage.
• Prior help-desk, IT, field-service, or Tier-2 support experience.
• Interest in robotics/autonomy and working alongside field-deployment teams.
• Bonus points if you understand how networking fundamentals are implemented and work under the hood.

Responsibilities

• Own the health of our field data pipeline — monitor that data is being captured and uploaded from program sites, diagnose failures, and drive them to resolution remotely.
• Provide Level 2 remote support to Level 1 on-site staff and to program teams on the ground across several field-facing systems: field networking (setup, configuration, mesh/tactical networks), operator control stations, and message-transport systems that connect operators to deployed systems.
• Debug issues across the stack — Linux systems, networking, and our data and comms tooling — and either fix them directly or coordinate the right engineering owner.
• Read and write Python to inspect, patch, and improve support and automation scripts that keep field infrastructure running.
• Document recurring problems and fixes so on-site (Level 1) staff can self-serve, reducing the need for anyone to travel to a site to keep systems running.
• Travel to program sites to provide hands-on Level 1 support when a program needs it — roughly 25-33% of the time, averaged over the year.
• Contribute to general software development when the support queue is light — tooling, automation, and features that improve the systems above.
• Act as a utility player: flex onto adjacent software and infrastructure tasks as team needs shift.

Benefits

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree